Downtown Eyecare

When I was visiting Mqt I felt my sunglasses always slipped on my nose so I brought it to the store. The staff helped me add some sticky nose pads.They are very friendly. I’d recommend this store!

Downtown Eyecare offers exceptional services. I have been a customer since they opened. Every aspect of the business meets a high standard. The skills of the medical providers are strong. The skills and attention to detail of the support staff regarding eyeglass orders, billing and insurance matters are at the same high level. Questions are answered clearly and with consideration of price point and insurance coverage. They are able to respond rapidly in urgent situations and coordinate with primary care providers. They are consistently remarkable.

Kelly the office manager was extremely rude to me ive had multiple instances where the staff tells me that they are trying to help then do exactly the opposite. And treat me like garbage. The first time I had never been there before I had no idea where the location was coming from gladstone not a local here as I was a new patient I ended up being 10 mins late on my first exam trying to explain that I could not find the place even with GPS as the building has a few other business in it. The staff got very upset with me even with me calling ahead of time to try and find the place They acted as if it was a huge hassle to them The second instance I had made an appointment with them no problems with that but I then called to tryed to reschedule for later that day as I was a work and could not leave early I exalplaned to them that my work place was in Carney mi over an hour and a half drive hoping they could be understanding since I was willing to take that long drive agian they got upset when I asked if there was even a 10 min slot I could sneak into right before close they denied then told me that the next appointment would be in September months and months out. I then beg them to get me in so I could get my exam done now they then got angry with me said it was just not going to happen. Completely unwilling to work with me I understand its a business but the rudeness just continued. I ended up having no choice but to make the September appointment. And the 3rd and final problem i ran into. I bought two pairs of glasses at the business one was state aid the other was paid for in cash fully meaning one pair was free and I bought a back up pair just in case which cost $500. 2 years ago . Obviously there was no warranty anymore . 2 years down the road my state aid glasses are completely fine i love em..then the ones that cost $500 have a film that has been completely destroyed making the lenses unable to see out of at all. So I then today i called them asked if there was anything that could be done they were once agian rude they said I should have called sooner even after being told there's no damage on the frame nothing is broken its just the protective film Honestly, I hardly ever wore these glasses. The film just wore off over time. They now tell me I have to buy a new glass. I find it completely absurd that they could not switch my lenses or have protective coding removed I .I was not asking for new glasses i was not asking for anything that could not be done at the very least they werent even willing to look at them and see what they could do. Yes two years is a long time i should have called earlier , but to be treated like garbage for all three of these instances and then they sit there and tell me that they're trying to help me is absurd and foul!!! I'm sure they will comment and say how innocent they are and that all 3 instances were my fault But honestly , they were mean to me to the point to where I have made this humongous review. The Tone in their voice the lack of caring the lack of understanding and the overall Way the staff treated me. DO NOT GO TO THIS PLACE FOR GLASSES!!!

In town on vacation and I broke my glasses. I googled the closest eye glass place and found this place. I was greeted by two very kind ladies who took great care of me. Thank you for getting me in and fixing my glasses on July 3rd.

Staff is kind and always willing to help make my frames more comfortable. I’m always seen promptly for appointments. Nice selection of fun frames