Dr Kristin Jacob

Dr. Kristin L. Jacob was wonderful during a stressful eye injury. She fit me in right away, was very kind and professional, and made me feel reassured throughout the visit. I really appreciated her care and attention. Highly recommend.

Literally the best optometry appointment I've ever had. I was able to easily fill out the required forms online, no paperwork necessary. The appointment itself was extremely quick and easy. The staff was very friendly and helpful. Most of all, Dr. Jacob ensured that all services that were covered by my insurance were performed. She also refunded me for services that weren't necessary. Other reviews here are ill-informed. Extremely honest, thorough, well organized, and friendly. Could not have been better.

Shady billing practices! As a physician myself, I strongly recommend you avoid this clinic. I ensured Dr. Jacob was covered within my health insurance network. When I arrived for a simple eye exam and new contact lens prescription the receptionist told me that in addition to billing my insurance for an eye exam (which is covered) that they would be charging me $95 of my "hardware allowance" provided by my insurance for a "contact fitting". My insurance provides a hardware allowance specifically for purchasing glasses (frames/lenses) or contact lenses. This clinic uses the term "contact fitting" to up-charge for the visit to provide a simple contact prescription. I appreciate that they communicated this to me before I began my visit so that I could immediately cancel, but it is still very unethical and disappointing. I'm sure many patients won't realize that they should not be double-billed in this way for a simple contact prescription, and that they will be left to pay more out of pocket for their hardware while the clinic pockets the hardware allowance. The receptionist tried to give me an excuse that it's because insurance companies are no longer reimbursing as much as they used to for eye exams, so they're forced to charge the hardware allowance to make up for it. Changes in insurance reimbursement does not mean clinics should find other ways to make their patients pay for the difference out-of-pocket, especially for services that are fully covered and in-network.

I have been wearing glasses since I was under 2 years old and have been kept up with eye care due to high prescription and high eye pressures. I can say since childhood I have seen about a dozen eye doctors (pediatric specialists, because of a move, insurance changes, Costco, lens crafters, etc) and Kristin has been by the far THE best experience I have had. She is notably more “human” like vs that robotic- cold interactions people might have with providers. Each time I have gone in she was compassionate, never judgemental (I have ordered contacts a few times super last minute and due to my high script sometimes they are on back order -which has always been my own fault which I own - I have called in before a bit panicked which I’m not proud proud of but she and her staff were calm and compassionate and were able to help me find a solution in the meantime to hold me out. Anywho she is great, will listen and give you great care. 10/10 would recommend! She’s the best!

BE AWARE OF FRAUD!!!! Before made an appointment I filled all the paperwork on their site. I called them if they accepted my insurance and If everything is fine before I come and they told me they will call me back. They never called back so I called few hours before my appointment and they said yes we take your insurance. I specially ask them if I don't have to pay anything out of pocket. When I arrived they told me that I have to pay $95 because it consider as a medical visit and since it was a weekend they couldn't call my insurance either. After examination Dr. Kristin told me I don't have any problem with my eye and they will put it as a regular exam and they will refund me money. After few weeks I called them to ask where is my refund and they said they will refund me a check. After another hour I get call from a very rude gentleman (same that told me to pay upfront during the appointment) and say they cannot issue me a refund because its a medical visit. I told him DR. Kristin told me it was a regular exam. He said no, she performed medical treatment and I ask which one? He said she put eye drop in your eye. I said I know how regular exam is done and she did put eye dye in my eye to see eye in the machine. It's a standard procedure for the eye exam. She didn't perform nor prescribed nor gave me anything, she said my eye is totally fine. I am contacting my insurance & credit card company and reporting a FRAUD! They specially tell you your insurance cover and then when you come they ask you to pay cash.