Dr Neil Henninger

My entire family has been patients of TO since we moved to Trumansburg. Dr. Neil, Karen, and Izzie are exactly what a hometown family owned business should be; friendly, knowledgeable, caring, experts in their field with up to date technology, and the added bonus of knowing everyone by name. Kind of like “Cheers,” Besides the typical professional care during routine eye exam visits, their “extras” (but perhaps not for them), put them in the “above and beyond” category. One of my sons wanted to wear contacts when playing hockey, Karen spent what seemed like hours teaching him how to put them in. I mean with patience, grace, calm, and humor. I’d like to know if anyone from the large chain eye practices would do that. Whenever we need a “fix” of some sort on glasses, whether we bought them there or not, they are willing to fix them, just walk in. They will help with a smile. I’m thankful they are open on Saturdays to accommodate the working folks who can’t get there during the work week. That’s one of the things an awesome practice will do; be accommodating as possible to the needs of their clients. Thanks Trumansburg Optical!

This place is wonderful. The person upfront is extremely warm and very helpful. They really work with you to find the best fit. The doctor did a great job. I appreciated the high tech instruments that weren't at my old doctors office as they were more comfortable to use.

I had a wonderful experience with Dr. Goodman. She was very thorough; kind and I was very impressed with her. She went as far as letting me try a new type contacts before billing my insurance. She also was able to identify problems with my retina that previous Dr.’s have missed. Would give 10 stars if I could!

Positive: Friendly staff. Plus there was no pupil dilation with drops was required. Negative: Was diagnosed incorrectly with wrong contact and eyeglass prescriptions for a couple of years. Even went back for adjustment and to check eyes again but it didn’t help. Went to Optivision in Cortland and got correct prescription which was weaker then was diagnosed with at Tburg Optical. Which is why my vision was blurry...prescription was too strong! And also received the correct contacts for astigmatism. I can finally see again! Every time I had a vision exam at Tburg Optical my vision so happened to get worse. Coincidence?! I hope not but wonder if that’s how they try to make more money since I’d have to get new glasses and contacts. That or their doctor or machines aren’t accurate. Also incorrectly told about my insurance benefits coverage. Telling me that I had to order glasses or contacts that same day as my exam or would lose benefit. I called insurance company and had 90 days. Convenient days/hours but any good doctor shouldn’t have to work on a Saturday. That’s what I was told by a good eye doctor.

Last week my two year old and four year old had a tug-of-war with my glasses - it was a spectacle (sorry!) that left my frames certainly worse for the wear, if not totally unwearable. Within a week Neil and company had me able to see clearly again without having to look like Eustace Tilley. Prompt, professional, empathetic - I’m happy to say that now I have an anecdote and not a headache!