Dr Randy Atwood OD

Horrible establishment. I went for my routine eye exam and contact lens fitting in 2022 and 2023. In 2022 I went because of the close proximity to my apartment. The doctor was kind but the office is in a closet that is extremely messy. The front lady at the time gave me an extremely hard time about paying for my lens fitting through my insurance but it was eventually resolved. I went back in 2023 thinking that it was maybe a freak accident but I had an even worse experience when trying to pay for my contact lens fitting and ended up being held hostage there until the insurance people would call the desk and explain that I still had balance of $150 to pay for the $30 lens fitting. I had previously explained this for 10 minutes but the new older man who worked the front refused to listen. I am unsure if they are trained to attempt to exploit people’s knowledge of their eye insurance but they picked the wrong person to try to pull a fast one on two times. Will never be back and wanted to leave a review to save you the hassle of there scams and deceit.

The doctor was very nice, but his staff, specifically the man checking people in and helping with contacts orders was very unhelpful. like, im having to ask very basic questions like, what's the cost, and how long will it take, because he won't voluntarily provide any sort of information. Also, the phone number is for the glasses purchasing section of the office, and they too are not very helpful. I called and asked for the new dr's first name since I was ordering contacts online instead of having to deal with this staff, and the guy who answered couldnt tell me the new doctor's full name. really??

If I could give this office, no stars I would. Worst customer service I have ever experienced. The DO is rude and condescending to staff. I have been going here for four years and always had less that positive experiences, but it was convenient. I was always prepared for a long wait ( at least 20 minutes behind). This time, though, the DO went too far. I had an afternoon appointment and called as soon as the office opened requesting an insurance confirmation. The last three times the visit cost more than expected, so I wanted to be sure I was prepared. I did not hear back from the office so I called one hour before appointment and while on hold, I over heard the DO say, If they cannot figure their own insurance ; They(I)could just go somewhere else. Excellent suggestion. I will do just that and you should as well.

Went here in 2016 when Dr. Choa was there. He was AMAZING! Went this week to schedule another appointment and was greeted by lady in the front with a long scar on her forearm who kept cornering me as I was trying to walk to the front to schedule and appointment asking why I was there and what I needed. She looked at me as if I was going to steal eye frames. Wasn’t a great feeling. I was informed that Dr. Choa is no longer there and that there is a new doctor, and looks like new staff. I looked him up in online and will be scheduling my appointment with him in Plano. If your looking for a great doctor look him up and don’t bother with this profiling staff. Reply to the alleged owners response: Pardon me, but it is not up to you to determine how I felt in that moment. I stand by what I said. The lady in question was blocking my way to the front as I tried to walk towards to desk as she kept angling her body in front of me as I walked forward as she asked me questions. I do not personally know this woman and can only speak to MY experience with her and this office. Also interesting that that you were able to look at more than 24 hours worth of footage when I didn't mention what day I visited this location in less than an hour. If you are indeed a minority owner I would challenge you to do in house courses on profiling and greeting, seeing that I am not the only comment that has not had a great experience with this staff. And congrats on your award! I will keep that in mind as I schedule my eye appointment and direct my black dollars elsewhere :)

I chose this office because it took my insurance and was close to me. Dr Haislip was amazing and kind but his staff was rude and impatient to me and no one else. I had arrived early and was told to sit and wait and when I was spoken to it was condescending and rude. I’m not sure I want to return next year for next exam. Which is sad the doctor was great but his staff was horrible and need a lesson in good communication and customer service