Eastside Vision Care

It takes a lot for me to leave a review, but I left Dr. Wynne’s office angrier than I thought possible for an eye exam. I came for a routine check-up and new glasses/contact prescription. When I mentioned I rarely wear contacts and mostly at the pool, she told me that was unsafe, refused to discuss my questions about the risk beyond naming a disease you can get, and abruptly said she couldn’t prescribe me contacts based on that. Even after I explained I wouldn’t wear them in water again now that I know about this danger, and wanted them for special events or sunny days, she shut me down and told me to see another provider. I was stunned that she wouldn’t educate me or allow me to make an informed choice. Now, to get a basic contact lens prescription, I’ll have to pay out of pocket since insurance won’t cover another visit. If you don’t need contacts, don’t mind unanswered questions, and don’t want a say in your own care, this office might be fine. Otherwise, look elsewhere.

I went to Eastside Vision Clinic for a contact lens checkup, but it turned out to be a frustrating experience. Instead of giving me a prescription for contact lenses, the doctor gave me a prescription for glasses and charged me for it. She said that because it was my first-time getting contacts, she wouldn’t give me the prescription until I came back for a training session on how to wear them, which we were okay with. However, she wanted us to schedule another appointment and pay a lot more for the next steps. When my mom told her the cost was too high, she said she could send the contact lens prescription to any clinic or pharmacy we chose. We decided to think about it and let her know later. A few days later, we called the clinic to ask them to send the contact lens information to Costco, but the receptionist said she couldn’t do it because apparently, she didn’t have the information as we didn’t book an appointment for contacts even though we clearly did. We reminded her that the doctor had offered to send the information, but she refused. We asked to speak to the doctor, but the receptionist said she was busy. Frustrated, we went directly to the clinic. The doctor wasn’t busy at all and told us to go outside and she came out and locked the door of her clinic behind her and accused us of being rude to her receptionist even though she had been rude to us. She then told us we were no longer welcome at her clinic and should go somewhere else, even though we just wanted the contact lens information sent to another clinic. She also said she could still do the contact lens training for the same high price. Overall, this was a really disappointing experience. I wouldn’t recommend Eastside Vision Clinic to anyone. I would have given a 0/5 rating for this clinic but since I can't, I'm leaving it with a 1/5.

This is the first time me and my family go to Dr Wynn for eye exam. She does a good job on the exam. But she is very cold and rude to her patients. She doesn’t want to spend any extra time explaining or answering questions we have. Very unpleasant experience for me and my kids. We would not go back any more.

The evaluation was wonderful, I was able to ask questions and get real answers. Dr. Wynne explained everything well and decided on the best course of action for my eyes. Even when the trial contacts weren't great, she made sure that the ones I got in the end were perfect for me. When there was an incident with my insurance they made sure I was refunded the proper amount. They make the process of eye care so much easier for me.

I have been visiting Dr Wynne for two years in a row now for my yearly eye health appointment and contact lens fitting and my experience has always been pleasant! They deal with their patients with professionalism and employ a keen attention to detail (: Highly recommend!