Eye Care Centers of South Florida - Miami

Trying to get SOMEONE to call you back or to speak with someone is like trying to get a flight to Venezuela. I tried on several different occasions to speak with someone. You have to leave a message for the receptionist and wait for. Return. You wait for everyone but billing. I am sure. Good thing it wasn’t dire. However I need to speak to a person or be connected to a live breathing being. If this continues I may have to just find a new eye care provider!!!

**Exceptional Care and Expertise** I cannot say enough great things about Dr. Hoffman and his team . From the moment I walked in, I felt welcomed and well taken care of. The staff is friendly, professional, and efficient, making the entire process seamless. Dr. Hoffman is incredibly knowledgeable and takes the time to explain everything thoroughly, ensuring I understood my diagnosis and treatment options. Their attention to detail and genuine care for my eye health was truly impressive. The clinic is equipped with state-of-the-art technology, which gave me confidence in the accuracy of my exam and the quality of care. Whether you're going in for a routine check-up or a more complex issue, I highly recommend Eye Centers of South Florida. They go above and beyond to provide top-notch care!

Extremely disappointing experience. I do not recommend Eye Centers of South Florida. I was referred to this practice by Dr. Edelstein at Optical World in Aventura because of a concern he noticed during an exam. From the very first phone call, I was met with unprofessionalism. The woman who answered didn’t introduce herself and immediately asked what insurance I had before anything else. That left a sour taste in my mouth, but I proceeded because I needed to see a specialist. At my first appointment, after undergoing a battery of tests, Dr. Srur gave me a prescription for dry eyes and scheduled a follow-up. She asked me why I had been referred, and I explained that I wasn’t exactly sure; Dr. Edelstein had simply wanted a specialist to evaluate me as a precaution. I asked if she could call him to clarify, and she said she would make a note to do so. At the second visit, I was again asked the same question about why I was referred—clearly, no one had followed up. To make matters worse, a test that Dr. Srur had ordered wasn’t performed by the staff, and by that time, my eyes had already been dilated, making it too late. I was asked to return once again. At my third appointment earlier today, I arrived at 8:15 a.m. for an 8:30 a.m. slot after driving an hour from Miami Beach. I was called in around 8:40, only to be asked once again why I had been referred. I expressed my frustration--it was the third time I’d had to answer this and the third time I reminded the office that they were supposed to call. Then I was informed that the test for which I was scheduled wasn’t available and needed to be restocked. No one had the courtesy to call me ahead of time to let me know. I asked to speak with Dr. Srur, but despite the appointment being at 8:30 and now it was closer to 9:00, she wasn’t even there yet. That was the final straw. I canceled the appointment and requested my records. I will not be returning. From the moment I made the first call, I was treated like an insurance case rather than a patient. The lack of communication, the repeated failure to follow through, and the total disregard for my time and concerns are inexcusable. I wasted hours and was treated with a complete lack of courtesy or professionalism. If you’re looking for a competent, respectful, and well-managed eye care provider, I recommend looking elsewhere.

Eye centers of south Florida front desk lady careless of the patients, she felt to acknowledged the fact that without the patients; there is no business. I was ignored as a patient, which led to me not having my meds to put in my eyes for over two weeks; no one cares to do any follow ups. Nor return any messages, instead I was being mistreated for no reason whatever; it was a nightmare for me up until today by the grace of God. There is still a few good folks still living on this earth, doctor Montenegro was not aware of the situation; as soon he found out. He made it right, i had a very bad experienced ; being mistreated. As a result, I will not go back there again as a patient; nor refer anyone for care. As human beings deserved to be treated with kindness, respect, and dignity. Something this front desk person lack of. Well, the doctor did righteous by me, as courteousy it's only fair that i do do the same by him in return; there is a God. He does not like ugliness ever, thks for reading; Gblss.

At their suggestion, I booked my follow up appointment, a month in advance, with Dr. Diaz. I confirmed my appointment both, by phone call and email. Still I received a phone call at 5:15 p.m., the day before to cancel my appointment. The reason provided was that the doctor was overbooked for the day. He had too many appointments and could not see me! I explained that I had taken the day off from work in order to be there for my appointment. Then the lady replied: "He won't be able to see you. He has two emergencies. You will have to re-schedule for next month." Really? I don't think so. Very unprofessional and disrespectful. Not even an apology!