Eye Center Optical

I had a great experience at the Eye Center of the North Shore. The office is well staffed, and everything runs smoothly from check-in to the exam. The friendly staffs really make a difference—they’re welcoming, attentive, and always ready to help with any questions. The level of care and great services provided by the doctors and team is top-notch. You can tell they take pride in what they do. I also appreciated the cleanliness of the entire space; everything feels fresh, organized, and comfortable. One unexpected highlight was the great stereo system from the 90 as pictured.

First time here. It was a good experience. Everyone was so kind, patient and helpful. Very informative. Amanda was excellent in getting me discounts for my lens through insurance. She was very thorough and patient too. Such a pleasure being here!

I had a disappointing experience at this office. My appointment was scheduled around lunchtime, and from the moment I arrived, things felt chaotic. The person checking me in kept mentioning that "everyone was at lunch," which didn't exactly inspire confidence. The whole visit felt very disorganized. I was moved through four different rooms for what should have been a routine appointment. One for check-in, another for testing, a third to answer questions, and a fourth to see the doctor. After my exam, I had to stand around waiting to check out because it seemed like a new employee was being trained. One person was trying to do their own job while training someone, while several other staff members were just standing around. My appointment was a routine contact lens and glasses exam. They didn't have trial lenses in my new prescription, which wasn't a big deal because they said they could order them and have them in a couple days. Great! But when I went back to pick up the trial lenses, the check-in process felt just as disorganized as my first visit. I eventually got the lenses, and the doctor told me to try them out and come back if they didn't work for me. Unfortunately, they weren't a good fit, so I called to ask about trying a different brand. I was told they didn't have trial lenses for the new brand again and it would take two weeks to get them. I was confused because my first set only took a couple of days to come in. On top of that, the office was closed for a full week around the July 4th holiday, so now I'm looking at almost a month just to try a second pair of contacts. My concern is, what if this second pair doesn't work either? Am I going to have to wait another two weeks? Trying different lenses is a normal part of getting the right fit, but the whole process has been much slower and more frustrating than it should be. Overall, the office just felt very disorganized, and the contact lens process has been unnecessarily drawn out. I left feeling more frustrated than anything else. Also, they might want to talk to the staff about walking around vaping in their scrubs around the parking lot it’s not a professional look for a medical office.

The service I got was impeccable. They took their time with me and made I was comfortable with my glasses. I came in to get them slightly adjusted to my face and she was amazing. Again took her time to make sure they were perfect for me. Also it only took a week for them to come in. I highly recommend coming here. You will not be disappointed.

Alx was super, made a very difficult visit unbelievable. Every time I go there, my treatment is terrific but ALX was superb. Unbelievable Efficiency and always quality products. And Dr Patkin does a terrific job also.