Eye Encounters

Place is a ripoff . Charged me triple for 40$ contacts I could bought online. Then had the nerve to charge more because they were color but they we're still 40$ online . Do not buy contacts here. The brand they offer you can get online for 40$ per pack

Came 4 hours away for my son with no appointment and was able to do a walkin within 2 days the manager yeiby supreme has 10/10 customer service Crystal Erica Naomi and Jess were so nice the doctor amazing and made sure our visit was amazing fast friendly service I highly appreciate and recommend eye encounters to everyone 5 ⭐️⭐️⭐️⭐️⭐️ service

It took me a while since visiting this store to write this. I want to be very clear: this review is ONLY about the so-called manager, Y B Supreme. Everyone else I encountered was great — especially Naomi, who was an absolute delight. She was kind, patient, professional, and genuinely pleasant to work with. She deserves recognition because she did her job well and treated me with respect. Unfortunately, the manager completely ruined the experience. Y B Supreme has one of the nastiest, most condescending attitudes I’ve ever dealt with in customer service. He carries himself with an air of entitlement, as if he knows he won’t be reprimanded no matter how poorly he treats people. He talks down to both employees and customers and makes you feel like you are beneath him. Simple questions are met with deflection, sarcasm, or irrelevant answers. He does not properly explain what you’re paying for or break down your purchase — he just hands you information whether it makes sense or not, even when you ask for clarification. The communication is dismissive and unprofessional. I genuinely question who thought it was a good idea to put this person in charge or make him the face of the business. If he continues to represent this place, you will lose customers. The owner should seriously reevaluate who they hire and promote into leadership roles. As for the service itself: this place is a rip-off. There are no returns, even when the product is not done correctly. I am now stuck with $600 glasses that do not work, and I regret ever coming here. If you are looking for an eye exam or glasses, do yourself a favor and go somewhere else. The risk is not worth it.

I had such a wonderful experience at I Encounters! From start to finish, the service was truly exceptional. JB was incredibly professional, flexible, and accommodating. He really went above and beyond to make sure everything worked out smoothly for us, and that level of care does not go unnoticed. Naomi was absolutely amazing with my son while helping him with his contacts. She was so patient, kind, and reassuring throughout the entire process. She took her time, explained everything clearly, and made sure he felt comfortable and confident. That meant so much to me as a parent. It’s rare to find a team that combines professionalism with genuine care, but that’s exactly what we experienced here. I’m so grateful and would highly recommend I Encounters to anyone looking for excellent service and a staff that truly cares!

Crystal and Christina at eyeencounters are the best. They fix my Eyeglasses in minutes. Thank you so much. I will be for all my friends and family to them.