The check-in lady was very kind and helpful. She was patient and supported me navigating a complicated insurance situation. The doctor did a great job of thoroughly explaining what was going on with my vision, giving examples that made sense with my current symptoms, and offered visual representation of his explanations. However, the assistant who brings you to the rooms, takes measurements and uses the initial machines to evaluate, your eyes was very disrespectful and rude. She was abrasive when asking me to go to different rooms. In all actuality, she demanded rather than asking. She did not explain anything. The machines used at this facility are very different than machines used at other facilities, where I’ve been a patient. I had no idea how long each part of her exam/machine would take, or what to expect. I was not aware there would be so many flashing lights, or exposure to intervals of extreme lights. I am prone to migraines. The rest of my evening was very uncomfortable due to an extreme migraine as a result of the flashing lights. Had I know this, I would have taken a migraine onset medication at the time of the exam. She did not explain if you were to keep your glasses on or off during each evaluation. When I asked questions, she gave short answers and did not look at me when she talked. She made me feel Like I should know the answers to questions when there’s no rational reason for me two have knowledge of. She was not pleasant at all. She likely should seek employment where customer service is not a fundamental skill set of her job. Again, the front office lady was very patient and kind, she was helpful and seemed to enjoy her job. The doctor was very pleasant and I was confident is his evaluation. I am pleased with the options given to correct my vision. If it was not for this experience, I would have given a 5.
