LensCrafters

This store is the best place to get frames and lenses! The staff is insanely friendly and knowledgeable. They won't let you leave the store until you look and feel amazing! I have been going for years, and I absolutely feel like family while I am there. Kudos to Sarah and all her team for such a fabulous experience!

I took my 11 her old son to the eye doctor here and the doctor was great! No complaints. Then we went to purchase glasses. The girl was kind of flat and uncaring in general (Rylee). Although, not rude exactly. I asked several times if they could take the CareCredit card payment plan I was told about three times that they do take it. I even specified that it can be run two different ways one as a credit card with an interest charge and one as a payment plan with no interest if paid in full by the allotted time. It’s a really nice way to pay if you aren’t using insurance and this LensCrafters even has marketing sitting out advertising that they take it. At the end when we are all done and go up to pay she cannot figure out how to do it. I’ve used this card many times at different locations and the employee always has to goin on there side and do something to pick which payment plan you want to use. On their end. But she tells me that she thinks it “always” goes through as a payment plan even if she runs it as a normal credit card. I said OK, she must know, it’s her job right? No, I was right! I get home and it has been run as regular credit. When we come back to pick up the glasses I try to talk to her about it and she acts like it has something to do with me or my card. She just cannot take any responsibility for her lack of knowledge and doesn’t offer to find out or anything. If you work in customer service and there is something you do not know. Just go ask your manager or offer to find out. In the least you can just acknowledge that you don’t know. Employees here need to be trained on how to use this card if they intend to advertise it and offer it as payment. In this case it wasn’t a huge amount of money so I am not all that concerned but it is the principle of the thing. It left me with a negative feeling about going back there again to purchase glasses.

My experience was exceptional, made so by the help from Rayanna. She was very knowledgeable, kind and helpful. It is rare these days to find such quality customer service and care. I truly appreciate the time and help received from her.

Shout out to Sarah! I came in today for a pair of glasses, not knowing what I wanted. She pointed out a few pairs asking questions and narrowed down to a few pairs to chose from. She made the process super easy and quick. Happy with my choice. They have a good selection.

Great experience working with Sarah! She has helped me a couple of different times over the last few years and I can’t recommend her enough! I can’t be the only one who is indecisive when selecting glasses and she made the process so much easier! Sarah is very knowledgeable and has the sweetest personality. Go see her!