Eye Physicians And Surgeons Of Western NY

Thank you to Dr. Shin and his staff for excellent care during my cataract procedure process. From the first consultation to the last follow-up appointment this has been a wonderful experience. Dr. Shin has been fully engaged and attentive to all of my questions and concerns. He is a great listener. He is also very calming and kind. I am so happy with the results. As with all cataract surgeries there is an adaptation period, but overall I can say that both eyes are doing extremely well. My quality of life has improved immensely due to my greatly improved vision. Also, thank you to Dr. Jacobson for seeing me for one of my post-op appointments. He made me feel as though I was one of his regular patients. He was very personable, friendly and knowledgeable. He thoroughly explained the post-surgery procedures and answered all of my questions. I highly recommend this practice.

Although I had no issues with the doctor that I saw, the rest of the staff was unprofessional, even incompetent, every step of the way. First, there was a screw-up with scheduling my appointment (I explicitly stated on the phone that my reason for coming to Occusight was to obtain a new prescription for contacts, as my previous eye doctor had retired.) I took months to get an appointment. Finally, during my intake interview, I was told that the doctor to whom I had been assigned "doesn't do contacts," and that I would have to come back for a second exam with another doctor -- meaning that Occusight could bill me for two appointments. I promptly left before I saw any doctor, and rescheduled with a doctor who does "do" contacts. That took another few months. On the day of my appointment, I had a screening with one of the technicians. She walked into the room, already talking about something that made no sense to me when I realized that she had her earbuds on and was carrying on a conversation with RG&E about her bill. While she was on hold, she started telling me about her billing problem. Listen, I fully understand that dealing with RG&E can be a hassle, but this sort of behavior doesn't belong in a workplace, and especially not with a new patient. When I was finally able to leave the office, after having my eyes dilated, I was sent out into the blaring sun without so much as a pair of cheap, disposable sunglasses. If I could give Occusight negative stars, I surely would.

The eye specialists and Dr. Markowitz are great!! He is so kind and patient. The front desk staff are rude over the phone and in person and there is a particular eyewear fitting associate who is also rude. It's like a culture with those particular staff. I thought maybe it was something else, but I see many reviewers notice it as well. They make you feel unwelcome and like you're bothering them. It's the oddest thing. Get that together, please.

We love Dr Markowitz as he did a amazing job in our Sons eye surgery however...not impress with staff for other son My son had an appointment back in 2020 which we had cancelled since he was a preemie N we didn't feel safe bringing him out due to Covid . Fast forward to now he's 6 and needs an eye doctor. He tested positive for Covid and I called to reschedule and the rude lady said we were disqualified from the practice due to two cancellations. My other kids go here so I'll be sure to just come on in even if we're sick. Sorry about having consideration for others. Knowing babies come in this office we couldn't help but stay away with Covid. Shame on this office. I don't feel safe bringing my other son here for his glow up's since they expect people to come sick.

Never choose this place not only are the secretaries rude and impatient, doctor Sean Mogan holds grudges and is not understanding at all . Last year I was scheduled for a surgery a month out from when I had to cancel . I had to get my deposit back which I did in a timely fashion only like 4 days after they gave it back , due to my blood pressure being to high at the time for a surgery, when I saw my primary doctor a few days after my consultation due to some health issues They gave me my deposit back , but a year later after I’m proud and glad to say without medication thru diet, exercise , and weight loss was able to get my blood pressure to healthy normal levels , I called them and wanted to see doctor Sean Mogan for another appointment to go ahead with the lower blepharoplasty , which I told the secretary this time I would be able to go thru with the surgery now . I would pay in full pay after the consultation, especially now that I would be able to have it due to my blood pressure being normal again, and cleared from my primary doctor to do so. So she said I was on a list from doctor Mogan according to his notes , too never accept me again, she said she would talk to him about it when he was back from vacation. She the secretary called me back a week after and said that I’m not a good fit and they would not take me ever again . She couldn’t give me the specific reason even due to my valid cancellation a year ago due to my blood pressure, which is now under control . How arrogant and what a lack of empathy , absolutely no understanding to treat me like this and not grant me another consultation when I really wanted to have the surgery now , especially, having clearance with my blood pressure being ok. I find it reprehensible especially a medical establishment and a doctor to not have the decency, to give me a valid specific reason meaning Dr Mogan . To just give a general blacklist reason for me not a good fit? I will have to look elsewhere for my surgery and wanted to share my treatment from this place so others don’t have to go thru what I did . I guess now I’m glad to not have the sirgery with him esp if this is the way Dr Morgan operates and this whole place ocusight .