I have been an established patient at the EyeSite Optometry, Concord location, headed by Dr. Pham and her care team for several years. I trust her as a doctor, someone who is skilled, honest, and concerned about my personal health care needs. If a referral to another specialist is indicated, she gets it done. She keeps me informed of my care plans and tests results. She listens to my concerns and addresses them.
Two of Dr. Pham’s staff of 3 are new from a year ago. One who I have not met before let me in the office for my 9/25/24 appointment. She met me with a courteous, friendly, and welcoming demeanor. After I checked in, I was informed about a preliminary eye test that had to be performed before seeing the Optometrist. The same staff member performed the test, proficiently and swiftly, I might add. Then she advised me to have a seat and wait for my name to be called. In a few minutes, the Dr. was ready for me.
This appointment was without time wasted. I found the office staff to be professional, knowledgeable of what has to be done, and technically savvy that made for expeditious quality time, I liked the continuous dialogue that existed as it kept me informed of what to expect next. There were no delays with the processes of checking in and checking out, processing new prescriptions, making F/U appts., eye testing, and technicalities.
Dr. Pham’s EyeSite Optometry team provides quality care - service that is patient-centered and focused on communication, time, efficiency, and, patient satisfaction,
