Eye To Eye Optical

I walked in and was immediately impressed by the outstanding selection of frames. I was greeted right away with a friendly hello, and the entire staff was welcoming and helpful. Miranda assisted me in choosing my frames and gave me her honest opinion, which I truly appreciated. My eye exam was very thorough, and Dr. Nicholas was friendly, informative, and took the time to explain everything regarding my vision changes. My husband and son were also seen here, and both received excellent care and service. We all had a great experience and highly recommend this office.

I have been a patient of Melands Eye for several years. The patient care I received is always A1. Each Technician is so knowledgeable and ensure I’m comfortable from the time I check in to checking out. Dr.Nicholas is patient and listens to all my concern's during each visit. Lastly if you’re looking for quality and Luxury frames then I highly recommend coming here. The opticians are always friendly, helpful, also knowledgeable and honest when trying on frames. Which I personally love! I’ve notice some of the reviews are negative which are shocking. In all honesty I believe you can’t please everyone. Some people do reviews just because they are mad they didn’t get their way. Or trying to get over on establishments.

My family has come here for a few years now. We love it. Everyone is helpful and polite. Huge selection of name brand glasses to choose from. I'm shocked over the reviews because we have never dealt with anything bad.

Dr. Nicholas is an outstanding eye doctor -- knowledgeable, smart, and clearly up to date with the latest technology in eye care. His office uses modern, cutting-edge equipment, which inspires confidence in the quality of care. What truly sets him apart is how well he listens. He takes time to explain things clearly, answers questions thoroughly, and never makes you feel rushed. He is also friendly and approachable, making every visit comfortable. I highly recommend Dr. Nicholas to anyone looking for excellent eye care.

I would not trust them again with an expensive pair of glasses. Sought them out because they were the only ones in the area that had the Rayband Smart Meta glasses in stock. Everyone seems pleasant when your spending money. I ordered the glasses thru them, and had my prescription placed in them. When they finally came in, because this was a birthday gift to myself I was excited to receive them. I ran to my car and started to pair them to my phone.. I continued to receive that a message the glasses were already paired to another account. WHAT!!!! So I took them back to the shop.. I was brushed off and told I needed to call Rayband to see how to reset. The fact that an employee had been using the glasses I paid for wasn't even addressed. NO ONE wanted to take accountability. They even had the guy from out back that had an attitude immediately and was on the defense. Because the glasses wouldn't factory reset clearing the connection to someone's account, they had to be returned to Rayband. So let me make that clear because in their response they'll try to make it out as if the glasses had a defect and skip right over the initial violation. Before you try to gaslight a customer, you may want to know that they have a programming Degree.. Round 2.... About a month after receiving I had to get a new script and recently took them back to have the new script added. LORD why do I like to punish myself? I should have known from before interactions that no one will take accountability and it's all the customers fault. All I needed was for them to update the glasses with the new prescription. But why now do I have glasses that I've only had since December with a bunch of scratches on the arm. Immediately when the woman is trying to place them on my face without wiping them off, I notice them as I'm for sure they did too which is why she was in a rush.. Before I could even ask, she was already being defensive saying "they aren't scratched up!" "There aren't any scratches." "He covers the arms.." "He's very careful!" So now glasses that I've only been able to wear for a couple of months mysteriously are all scratched up. WOW.. I should have called my insurance and checked to see if I could take them somewhere else before returning after the first issues. I should have known better from the lack of professionalism before. I don't care but I'll drive out of the area before I give them my business again. Their customer service/professionalism is lack luster. They definitely will not take accountability.