Eyecarecenter OD

This entire EyeCareTeam was professional and extremely knowledgeable throughout every step of my appointment. Dr. Ling was very kind and efficient in helping me throughout my examination and answered all of my questions and any concerns I had, simply and completely. The Eyeglass-Frames Specialist, Tabitha, provided me with a detailed list of the complete Eyeglass Lenses/Frames options with pricing information, while offering the best quality options at an affordable price. My husband and I will be making EyeCareCenter our new “go to” for all of our Eyeglasses!!

Everyone at this office was very kind and friendly, I even noticed how friendly and kind the staff was to other patients. The doctor was super nice as well, she got me in and out very quickly which I appreciate for just an annual eye exam. I arrived an hour early for my appointment and I wasn’t expecting to be seen right away, but I was and I was in and out before my original appointment time. I understand that this can’t happen every single time, and I definitely do understand when offices run behind, but this was very nice to get in and out so quickly! Also, they found my insurance without me even having to give it to them so that’s nice because I did not have my insurance card initially. From the front desk to all the ladies in the back - you guys are great and thank you so much! ❤️

This was my first visit. I am so impressed by EVERYONE here. A very friendly yet professional staff. I'm so excited that I am doing this in his office with my eyes dilated.

I have been going to this location for years. I have seen staff come and go. This is the first time I've gone and no one other than that Doctor being friendly and personable. While I'm trying on my contacts, the young lady must of been new, I understand that. But no speaking at all giving me the contacts not telling me which one for which eye. The other young lady beside her was on her phone. I sat and waited for the one young lady whom seemed to know what was going on. I needed to get my classes tightened because of wearing them so much. I mentioned that to the young lady when I was trying on contacts. I went to the front desk and asked if I could have them done and she sent me to that side. That same lady had to ask them to come out and help me. I had two pairs of glasses, I purchased from them that needed tighten. The lady came out like I was disturbing her. I asked to have them tighten because the were sliding down my nose. She didn't say anything, took them in the back. When she came out, handed them to, asked me to try them. I don't ask for a lot as I have worked in retail myself, but she didn't offer to clean either pair. If you wear glasses, ikyk. What happened to friendly customer service.

A year ago... the staff and their services were great. But today, we had to walk away because the staff told us that they tried to call us in January from an old number that I made sure I updated when we were making this supposedly scheduled appointment today. Very disappointing when staff reason out that way and tell you to reschedule you sometime in October... after almost a year of waiting... the best they can offer is another almost a year of waiting... goodbye eye care center. Maybe try harder to care more.