Eyecarecenter OD PA- Rocky Mount: Sunset

From the Scheduling at check-in ,the staff(Kendra) made us this feel less intimidated by "Big Pharma and insurance" bull crap that exists in health Care. I was greatful they treating us as people,even when staff was more helpful with my son coaching his contact fitting. We thank you! And will have me as new patient soon, knowing we'll be treated with respect 🙌🏾

It took over six months to be seen however this seems to be an ongoing issue throughout the eye care industry. Upon arrival I was greeted by the receptionist who was very professional and kind. I was seen after about 10 minutes of my scheduled time. The initial exam was performed by Miss Caitlin and she too was very professional and courteous. This was my first time seeing Dr. Witt. I think he is somewhat new to the practice but presents himself as a sharp young man who certainly knows what he is doing. While he did take the time to answer all of my questions it seemed a little hurried at one point, but he was always polite and friendly. I would certainly recommend him to others and will be returning in a year. The area where you place an order for new glasses seemed understaffed with only one person working and three customers waiting. As such I just asked for my prescription and paid at the checkout. Again, the person assisting me was very professional and helpful. I made my appointment before leaving. :-)

I have never experienced service this disorganized and disrespectful. We had an appointment at this eye doctor’s office and ended up waiting over an hour without anyone notifying us that they were running behind. When it was finally our turn, I politely declined eye dilation, and the assistant immediately insisted it was required—even though we had already completed the retinal scan. When I stood my ground, I was told I could “just go somewhere else.” The doctor, whom we had never met before, never even introduced himself. After that fiasco, we tried to get contacts and glasses, only to be told that since they close at 5:00, it was too late to do either. I scheduled another appointment, waited 40 minutes, and received a text while in the office saying the appointment was canceled. To top it off, they didn’t even have the contacts ready—they were still on order. Then, as soon as I got home, I received a call saying the doctor wanted us to try some temporary contacts until the “trial pair” arrives. There has been zero accountability for this chaotic, frustrating experience. The staff are unprofessional, incompetent, communication is nonexistent, and it’s painfully clear that customer care is not a priority here. I am still waiting for a call from the manager, but it still hasn't happened. I am beyond frustrated and would strongly advise finding an eye doctor who actually respects their patients’ time and concerns.

Dr. Whitt is the best. He always takes good care of me and my eyes. I have been seeing him for several years now. I hope i am able to see him for many, many, many, many, years to come. The staff is awesome too. They are always willing to help you and make you feel welcomed from the front too the back. They are accommodating when it comes to your appointment needs to. They all have really sweet personalities. I would recommend them to anyone. The staff at the back are knowledgeable and they listen to you. I love them all.

The receptionist greeted me promptly after I entered the door. Before I could sit down my name was called. Everyone was polite and friendly. The optometrist was knowledgeable patient and friendly. The entire experience start to finish was 30 to 45 minutes. I was thoroughly impressed.