A few things didn’t go overly well. I was told the glasses would be done in AT MOST an hour. That was a big selling point for me. It ended up taking 2.5 days. Not a ton of time, but not what I was told at all. When I emailed Eyemart to ask about it, they told me to just talk to the store to see when they would be done. No compensation, no answers, no genuine help. Then when I got my glasses, they were never cleaned. The lenses were filthy and the frames had sticky residue on them. Then the sunglasses had 2 dark spots (I’m guessing where stickers were at one point?) on the very top of the lenses. And I can’t tell if the bottom the frames are dirty or worn out, because the majority of the frame is matte black with the underside being shiny, but at the bottom of one of the lens sides, it’s half matte and half shiny. It almost looks like someone wore them for a while and brought them back in for a return and I got the returned pair. I gave it 2 stars because I do have glasses at the least.
Eyemart Express
About
Eyemart Express serves patients in Sumter and the surrounding part of South Carolina from its office at 1177 Broad St Ste B. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. Insurance accepted includes VSP, EyeMed, Davis Vision and Superior Vision (12 plans in total). Doctors at this practice include James P. Richards, OD and Kristen Lee, OD. The optical carries 36 frame brands. It is open 6 days a week, including Saturdays, with evening hours on weekdays. You can walk in without an appointment. Call (803) 720-5765 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
1177 Broad St Ste B
Ste B
Sumter, SC 29150-1932
Get Directions - Phone
- (803) 720-5765
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 9:00 AM – 7:00 PM |
| Tuesday | 9:00 AM – 7:00 PM |
| Wednesday | 9:00 AM – 7:00 PM |
| Thursday | 9:00 AM – 7:00 PM |
| Friday | 9:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 405
I always go to the Sumter Eyemart Express for my prescription glasses. The customer service is outstanding and they have a wide variety of top quality eye glasses at affordable prices. Definitely recommend, you won't be disappointed
I really didn’t want to leave one star! I have two children that need glasses, and have referrals, called these people, I was told to call back and hit option 3, I did that 3 times, no one answered! Callback and the front desk is very nonchalant! I’m like if yall don’t want my business i can go else where, it’s 3:30pm, the schedule shows they are open, why no one answering the phones, so I will be taking my business elsewhere !! Customer service is A ZERO! Company is a ZERO! And as soon as I can find another way to complaint, I will.
Had a great experience here with Ashley, and the other nice young man (can’t remember his name) with the glasses! :) Thank you guys! I always have a great experience. :D
Fast, cheap. Beware sales people! They dont listen to the customer and will charge you outside your budget and than catch an additude because they didnt make a commission. Guilt tripping customers.
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