Eyemart Express

This was my first time I’ve purchased glasses from Eyemart Express, let me tell you I had a wonderful experience with Amy, my optical technician. Once I sat down with Amy, it was smooth sailing through the whole journey. I was able to take advantage of their promotion by purchasing glasses with the second pair with my insurance. I love the selection of eyewear they offered at this location. I was able to even take advantage of the same-day service. If you’re in the neighborhood or in the market for a new pair of glasses I highly suggest you visiting Amy at EyeMart Express. You will not be disappointed!😊

I will take my business to another location from now on. Keyirra told us to have a seat and then had us wait 5 minutes while she adjusted the radio. Then when it came time to sign the receipt, she had trouble finding a pen. On a previous visit, she ate her lunch at her desk while assisting me. Gross. I'm sure other staff here are great, but they also have candid conversations in front of customers that make it awkward. Just, no thank you.

Just frustrating. I ordered my daughters 1st pair online. The only time a name was asked for was when it was time to pay. They asked for billing info and I was picking up in store. Naturally- my name goes in because my kid isnt paying. Months later we need a new pair I go inside without my kid because we already had everything in the system. They pull it up. Im not sure who it was that helped me. She says 'You put it under your name when you ordered online, we may not be able to because in order to create an account with her name shes gonna have to be here- even though we have her prescription and everything from the last pair right here' Complicated for absolutely no reason. Its not just the workers. Its the whole system. Plus probably them being tired and ready to go home since they locked the door 10 minutes before 5. They did try to see if they could edit my name and put hers. The 1st order she didnt come in. Why now?? And if im paying out of pocket then why couldn't I just reorder in my name since the first pair were in my name? The first pair were perfect and I just wanted the same exact pair. It shouldn't be so difficult. And maybe learn the systems the customers work with before accusing them of messing up something they have no control over. The other lady said 'i dont know why customers do that online, I guess cuz they paying they think theyre supposed to have an account' No! Thats not it at all! Theres no where to put my daughters name when im paying and picking up in the store. The credit card isnt in her name. I sat in my car and placed a whole new order in less than 10 minutes. Shipped right to the house. Not coming back to deal with this nonsense.

I came to this location on Saturday and let them know that I had my own frames to put lenses into. We waited a half hour to be seen. After purchasing two pairs of prescription glasses for my husband I was then told they would not be doing my lenses as they don't do outside frames. That is not what the website says but they did not care. Today I went back to get a refund on the warranties that I was charged for without my permission. I was told that the second pair I could not get a refund on the warranty because it is somehow tied to the tint. And yet there's a $30 charge for the tint in addition to the warranty that I did not approve. when I asked for clarification as to how these two items are tied together the worker did not want to take the time to explain it, she said she wasn't gonna go back-and-forth with me, and she would not discuss it further. After waiting 45 minutes to be helped for the refund the manager did not answer her phone and I was turned away again. While I was sitting there waiting to be helped they also locked the door at 5:45 PM so no new customers could come in. I will be going one more time tomorrow to get all of this corrected hopefully. But I will not come back to any Eyemart express again.

Amazing place! I will probably start coming here now for all future glasses needs. The staff there was friendly and helpful, especially Amy! She heard our need and answered the problem with a fast solution. Having back up pair glasses done within an hour is crazy to me but awesome still. Thank you everyone, we will be returning!