Eyemart Express

I tried Eyemart after a huge disappointment from another optical store. I was greeted as soon as I walked in. Then while browsing I was assisted again. The doctor was beyond thorough! He took his time and helped me understand more about my vision. Reception was kid friendly and welcoming. Finally Emma helped me understand the different options for my glasses. She was educated, patient, and felt like having a conversation with a friend. I’m so glad I was referred! Pleasantly surprised to see customer service is still a thing!

Emma did an amazing job taking care of all three of us. She was knowledgeable, friendly, patient and efficient. I came to get my glasses and Reese (I believe) did a fantastic job of fitting them for me. A great experience all the way through.

The staff was incredibly friendly and informative. I felt completely at ease during my eye exam, and they took the time to explain everything in detail. Picking out my frames and lenses was actually fun! They patiently walked me through what my insurance covered and what my out-of-pocket costs would be, which I really appreciated.

This review is about the eye doctor there. It took more than a month to get an appointment. I paid more than $125 cash because I wanted to get the contact lens exam which is what the whole purpose of that visit was for. I explained to them exactly why I wanted the contacts and what I wanted them for. SEVERAL TIMES. I was extremely clear very clear! I do not mince words when I explain what I need and why I need it. I explained it so simply that even a toddler could understand it. I got a set of unusable contacts. I called VERY upset. Then they ordered the second set which were exactly the opposite of what I needed and it damaged my right eye and cause floaters in my eyes. I never bothered to fill the eyeglass prescription because if they can't get contacts correct with two tries and me making several calls reminding them of what I need I don't want to waste more cash that I don't really have on a set of glasses that probably aren't going to work.

My eye exam went smoothly and how convenient it was to have an Eyemart Express next door. The associate (April) took her time with me helping me pick out glasses that enhanced my features. My overall experience at the Manitowoc, WI location was pleasant and productive. Can't say enough about April's assistance with finding the right glasses for me. Actually this Eyemart had a very friendly atmosphere.