+ The Doctor & Exam: The doctor was incredibly nice, professional, and thorough. The exam itself was a breeze. + The Technology: They have the coolest, most up-to-date tech I’ve seen at an optometrist, which made the process feel very modern and efficient. + The Majority of Staff: Most employees, including the receptionist who helped with my insurance, were kind and helpful despite a few technical hurdles. - Confusing Layout/Check-in: There is no clear indication of where to go when you arrive. Because it was raining and parking was difficult, I arrived about 6-7 minutes late. I waited at the front for assistance, not realizing the exam area is at the very back of the store. Better signage is definitely needed. - Reception Gaps: When I finally found the back desk, it was unstaffed. I ended up waiting around even longer simply because I didn't know if I should wait at the front or the back. - Insurance Glitch: A small error occurred during my check-in (clicking "back" instead of "complete") which added another 10 minutes to the process. I was totally fine with this—people make mistakes—but it did add to the frustration. - Unprofessional Attitude: The biggest issue was a second staff member who came over to help with the insurance glitch. She was incredibly condescending and lectured me about my lateness. Even though I was within the 10-minute grace period when I entered and was perfectly happy to wait for the next patient to finish, her "all mighty" attitude and "letting it slide this one time" lecture were uncalled for. Summary: One "bad egg" really soured a visit that was otherwise handled by a great medical team. I’d recommend the doctor and the tech any day, but the front-of-house customer service (specifically the management/senior staff attitude) needs a serious lesson in professionalism.
