Family Eyecare Associates

Wish I was offered to make my glasses thin😔, I have bad vission. When i called i spoke to the optometrist n she said that the glasses were already in progress n that she didn't know if i was or wasn't offered to make them thin. I told her that it wasn't offered n she said i don't know if it was or wasn't. I told her that i had barely gone on Dec. 22nd, they closed on Dec 25 and the weekend. She's like well your glasses should get here on Monday Jan 5th. I waited a week n called them on Jan 5th, 6th, my glasses had not arrived. i just got my glasses Jan 7 n they are so thick, i really need them but how am i supposed to use them for work? I was willing to pay the $145 they charged me to get them thin🙄, the framed cost me $200 and the glare thing i ended up paying almost $500 dlrs. But they told me that i had to wait till i got them back and then send them back for 2 more weeks plus to get them how i wanted. Im so upset. Really had a bad experience and not a friendly place. Now i have to find a place where they could make them thin.😔

Customer service isn't what it used to be. Because I'm purchasing my contacts elsewhere they can't give me a trial pair while I wait for my order to come. They can't even sell a single pair of contacts. They also aren't willing to do a fitment on my exam for costco bran contacts. I understand the costco brand portion except that I have been having my eyes checked here for a long time. They used to help out with trial pairs but it seems they only care about what makes them the most money now. I used to highly recommend this place but I will now let my family and friends know that they should see an eye doctor elsewhere. Many eyecare places care more about you than money, unfortunately, "family" eyecare no longer does and they definitely don't see you as family. The first lady seemed nice and went to ask if she could get me help and then the lady that picked up the phone after her had a very poor attitude and seemed like she was bothered taking my call. I am currently looking into new eye doctors for my entire family.

Best experience for vision care, all the staff are helpful and nice, by appointment, they take you in and fast, if for contacts or precription lenses, they have the top brands and latest and nicest frames you can choose! Definately feel like apart of the family here!

Family Eyecare used to be great, but ever since they were bought by VSP everything’s gone downhill. I had an appointment (which I confirmed online), but when I went to check in they didn’t have the appointment on file. According to the receptionist (lovely lady, super apologetic), sometimes when people confirm their appointment their system decides to cancel the appointment instead. If this was a one-time thing I would understand, but over the last 3 years it has happened with an embarrassing degree of consistency; for me and the other members of my family, we can confirm at least 5 (possibly more) other times in which this issue or something similar has occurred. My family and I have been coming here for years, but it’s unacceptable to have to take time off of work only to find that their system has deleted my appointment, and they can’t get me in on a date that works for my schedule until after the new year. I love the doctors, and I appreciate the fact that they were booked out, but frankly I feel like they should’ve tried harder to resolve (or at least try to make up for) an issue that they freely admit is their own fault. Needless to say, I’ll be registering a complaint with VSP, and we won’t be coming back, and I’d recommend that others don’t either.

I have been a longtime patient and customer of Family Eyecare Associates, as well and my family. We used to see Dr. Duffus for many years and were saddened when he left but we are still very happy with Family Eyecare Associates staff and Eye Doctors. I recently went back after trying a new business, which was not up to the parr with Family Eyecare Associates excellent care and professionalism. I went back and started to see Dr. Marchant, who is also an amazing Eye Doctor! He was very professional and did a very thorough eye exam. He offered me a few different kind of contacts and I was very happy that he gave me options and explained what the different brands can do to help me see better, both for driving as well as reading. I found some beautiful glasses and sunglasses that I'm excited to go back and buy when my new contacts come in. I typically always buy a years worth of contacts and at least 1 pair of glasses, and this year I will update my sunglasses as well. The pics I've attached were just a quick snap of the pairs I plan to buy and just wanted to capture the style numbers and a glance at the frames. Not the best pics I could have taken but were a last-minute snap of the camera! I have dual insurance, that are both accepted, and I'm very happy with the deals Family Eyecare Associates has to offer. The front desk staff ladies are all amazing and funny. Made me want to stay all day and crack jokes!!! The wonderful Eyecare associate helped me browse for just the right pair of glasses, she really looked to my face shape and helped me to pick out the perfect pairs! She was an excellent listeners and was just perfect for myself needing some helpful advice on shape and sizes of all excellent brands of frames and lenses. I for sure will continue being a patient of Family Eyecare Associates for now and into the future. Each and every staff member that I interacted with were very professional and made me feel like a welcomed and valued member of their Eyecare family! Thank you, Family Eyecare Associates for everything! Excellent Experience all around!!!