Family Health Care Center Optometry

Front desk is not good at answering calls. This is my second call where I have been on hold for over 20 mins. I know someone was about to pick up the call and I was put back on the waiting line because while the pre recorded message was talking about Breast cancer awareness, it stopped talking, heard a small noise then back onto the waiting line. I know this line goes to all offices, bell gardens has about 3 front desk employees and the commerce location usually has like 4. And you’re telling me not even 1 person could answer? To at least say we’ll be right with you just hold on a little longer? I know its not lunch time yet either.

I like this place because they are punctual with my health appoitments ..👍🏻👍🏻!! Today 12/22/25 I had the best experience with dr nikki murrison she was very kind , patient. And respectful . i feel she really was lisening to me and helping me with all my questions. Very profesional !!! Thank you Dr Nikki !!! You are the best !!! 😊

The front desk people are useless and rude. They called me homeless after giving them my home address. I didn't know that being a student in between jobs considers me homeless. I just wanted to make sure I didn't have an infection, not to be insulted. Doctors and Nurses are sweet and helpful but their practice will get dragged down by the rude and strait up unhelpful front desk. I do not want to be called homeless when I am not. The lady that said she was in charge of the front desk was very disrespectful, unhelpful and condescending. She didn't state her name so I can't tell you who she was. I hope you get new people to greet folks when they come in, instead of people that just insult you.

WORST CLINIC EVER!!!!! Takes them about 45 min to 2 hours to answer the phone and they never have any appointments within the week. Actually probably within the month. The clinic is clean and that’s probably the only good thing they have. Doctor was supposed to refer my infant son to a dermatologist because according to them he has the worst case of seborrheic dermatitis and his skin was red and inflamed and 2 weeks later I call to find out they never referred him anywhere. RIDICULOUS AND UNPROFESSIONAL!!!!! Wish I could give them ZERO starts. PLEASE take your kids elsewhere

Not only do they have me wasting my workdays, and requesting them off just to arrive to the appointment and them to be useless. Went in for my emotional support animal letter end up first they couldn’t do anything to me or write me the letter even though they prescribe me with medication for that there. Want to send me off to commerce for a November appointment even though I let them know I needed this by August 1. Called me and let me know they can do an over the phone appointment so I took it clocked out of work just for this phone call just for them to tell me I still have to come in. They love wasting your time. What good is a healthcare provider if they cannot provide healthcare when you need it. Let me just go get it certification or a degree as well so I could give people who need help NOTHING. Thank you for telling me I have anxiety and depression. It’s def you guys that are really triggering it every single time.