Family Optometry 121

I am very happy with this site. They are really pleasant and their customer service is excellent. The Doctor explained everything and very professional. The ladies help my son picked his glasses and it really looked good on him. They offered paying plans and good prices for the glasses. I truly recommend everyone to go to this place.

Make sure you know the price of lenses first because they will try and have you pay extra for free frames and no name ones, learned my lesson.

Thank you to the staff and the Doctor. Prompt and efficient service. Best customer service front desk.❤️❤️❤️

I've been going to this place for over 15 years. The staff is wonderful. Dr. A Hot is absolutely the best. There's several doctors. All are very good and they care about their customers and their patients

Front desk staff is clearly running a scam on medicaid patients and attempting to charge for services. From the moment i walked in i could tell the one HBIC was up to something. I had booked a routine eye exam. When i get there the first girl says, "I'm just gonna take a picture of your eyes". Thats it. Then i go to see the doctor and I tell him i'm there for contacts and we go through that process. I go to check out and the HBIC rifles through some eyeglass order forms with no name on it and a rando script written on there. First of all, if it was mine, why would you have to rifle through it. I literally was just there. it should be on top if it had actually happened. Second, you never measured me for eye glasses because you literally never measured me for eyeglasses. When I asked the HBIC how i would have known the difference between the two if i had received them both she said, "Well did you say what you were here for?" In fact I said i was there for an eye exam when i walked in the door and i told the doctor i was there for contacts. The HBIC rolled her eyes about as far back into her head as i've ever seen eyes roll. I called her on it and took the fake eyeglass script and left. This is clear theft via unnessary services at least according to the front desk. Mind you, the services they provided were minimal and nothing close to what i've gotten at other providers with the same insurance plan. They didn't do a glaucoma test. Nothing. But then wanted to try and charge me for unnessary services I wouldn't even use. Interesting though that despite me being there for an eye exam you assumed i wore glasses. I only wear contacts for the last 6 years. Attached is apparently my eyeglass exam that never happened....i've redacted the ID number on the form that could potentially link it to my profile. If you can provide me that ID number accurately i could see MAYBE how you could have a case, but if you can't, then its clearly FRAUD.