Fishberg & Mckenzie OD S

First time here today, Dr was super nice & welcoming! His front desk ladies not so much, the Communication between front office and back office is horrible and communication between front office and patient is bad. Because I did not disclose I wanted contacts and Dr had fitted me for contacts some how I was suppose to know my insurance only covered glasses. I was told nothing or asked what kind of exam I was coming until Dr was doing my exam. Ask questions before doing anything because they won’t tell you until your all done.

I felt completely confident I was in great hands ...and my vision and self confidence important to everyone that helped me

Makes me sad to see ratings tank over someone who doesn't work there anymore. I had an awesome experience. There was no wait time and never once did I feel rushed or that the Dr didn't have time for me, unlike at some other places. Everyone was super friendly. One of the nice ladies at reception patiently helped me make sense of my prescription and and Dr. Fishberg is honestly hilarious :) Highly recommend!

I've been here a couple of times. Purchased my glasses with them. After today I will not be returning because of rude staff members. The "office manager" Andrea is VERY rude and patronizing, and the fact that there is no one above her to complain to is beyond me. I also spoke with Max, he's no better at all. The only nice staff member there is the girl who cleans and tightens my glasses, I wish I knew her name. Andrea for sure needs some customer service training.

I have used this office for a few years and have always had great service. Maybe I am just lucky but the prescriptions have always been great and I have an astigmatism with a high value for nearsightedness. When my frames break, while under warranty, they are quick to get them fixed. Again maybe I am just lucky or maybe people just naturally like me :-) . The frames I have have lasted 4 years before giving in, that's with children attacking my glasses and with everyday use. I am just about ready to get some new frames and will go back.