Fort Collins Family Eye Care

I love Dr. Munson and the care her entire office gives. Her service is unique and genuine and I always feel cared for in a personal way for both me and my 9 year old daughter. My sweet girl had a brachial plexus nerve injury at birth that affected her eye alignment and I'm so glad to be getting treatment for it. Thank you, Fort Collins Family Eye Care!

Amazing place, OUTSTANDING people!! I can't say I've ever been treated by such a compassionate, kind, friendly, knowledgeable, AND professional doctor as Dr. Munson! She really has helped me during a rough period, after a previous doctor missed a very serious infection in my right eye. Her staff is amazing also! Alison, Myanna, Alex, Emma and Robert (forgive me if I didn't mention everyone- it just means I haven't had the fortune to meet you yet!) are always friendly and very helpful! They are very welcoming; and always bend over backwards to accommodate any needs! It is a pleasure being treated by Fort Collins Family Eye Care. I highly recommend them!

I wanted to start this off, saying the Doctor actually cares.  As she assured me, she does.  Unfortunately, after meeting with her directly 2/3/26 and her request that I give her 48 hours to identify the issues that have plagued my daughter's glasses orders, she didn't even have the decency to get back to me.  We ordered my daughter's frames and glasses on 12/31/25, and were told 2 weeks.  When my wife had an appointment on 1/22/26, and hearing nothing, she inquired again.  "Oh, next week," we were assured.  Finally, on 2/3/26 I went in myself as the woman who is in charge of fittings had told me that the glasses were delayed due to a non-payment over the phone.  This is the payment they collect when they fit the glasses, which we still have not received.  So, no, that is not what they delay is.  She also informed me that they were now on backorder, and there was no restock date available.  Upon my arrival she called the distributor and miraculously they were no longer on backorder (43 minutes had elapsed) and they would be sent out immediately.  I requested to speak directly to the Doctor because I had already been deliberately misled multiple times and as the owner of the business I assumed she would want to know what was happening.  I truly wanted to know why at 5 weeks we had no glasses and hadn't ever been updated by FC Family Eyecare at any time.  She ran down a list of protocols they supposedly have and requested the afore mentioned 48 hours to find out where the breakdown in communication had occurred.  In the true unprofessional and terrible customer service form they have operated on this entire ordeal; she never once reached out.  It is now 2/11/26, a full 6-weeks after our order and we have nothing.  No updates, no glasses, no apologies, simply nothing.  She may be a good optometrist but unfortunately operationally this company is awful.  I understand delays come in many types; what I simply cannot understand or tolerate is terrible customer service and more accurately lack of customer service and compassion entirely. All FC Family Eyecare needed to do was provide updates or any follow up whatsoever and I could have remained understanding.  The only thing they have successfully done is make it crystal clear they don't care about their patients and customers one bit. If you enjoy terrible customer service, waiting, and zero follow through, have at it; otherwise go anywhere else. Yes, after demand, they did reimburse the cost of frames and lenses, 22% of total cost. Still not worth dealing with.

Initially, I was very happy with this practice. However, over time, some things have become very concerning. Both doctors are very nice and the staff is friendly. Huge plus! Communication, accountability and responsibility, however, has left much to be desired. When a typo was made previously on a prescription (transposing numbers on my axis), I was told my eye had changed over a period of a few weeks rather than admitting a number had been transposed. With the most recent pair of glasses and pricey lenses with special coatings for computer glare, etc. I noticed right away one eye was not right and I was getting severe headaches. After my previous experience, I called right away and requested a re-check. I was advised I needed to meet with the glasses person. Over the course of MANY months, I met with the glasses person several times and they tried new lenses adjusting for different measures. Many times my messages were not returned and I had to reach out more than once to get scheduled. We finally met today and the solution is that even though my last pair of progressive lenses worked, I need another full exam and a separate pair of computer glasses at my cost and with the use of my limited benefits. I'm very frustrated because I initially asked for a re-check and was sent a different direction. I was not offered any kind of reimbursement--just more ways to spend my money.

Dr. Munson and team provide cutting edge, quality eye care. I have been a patient there for 10 years and highly recommend this practice.