Some of the worst customer service I have ever expeirenced. All the other complaints on here are right, listen to them, and go somewhere else so you don't get the physical and metaphorical headaches. I asked them to order the extras that were on my last pair of glasses. They told me that I had anti glare and blue light protection so thats what I thought I was getting. There are messages to my girlfriend where I expressed that I was excited they were getting me the anti glare again, especially with my astigmatism. Little did I know, they did not order the anti glare. I get the glasses and drive home (6 min away(trust me this will be important later)). Head stareted hurting immediately so within 15 min of receiving the glasses I call back to tell them my concerns. They told me that I didn't order anti glare. So I told them that they are the ones who recommended this, and that I was excited about what they told me to get. Either way, a mistake was made, I just wanted to return the glasses to get the coating applied. Not only would they not admit to their mistake in taking the order, they also couldn't wait the 6 min for me to drive over and drop the glasses off. They are supposed to be open until 6 pm but apparently this day they were leaving after the last paitent who was currently being seen at around 4:35 pm. I told them, "you told me you were open until 6 pm earlier for pickup, but now you cant wait 6 min for me to drop these off". They completely ignored me and told me there would be no one in the office by then. They already have some of the shittiest, inconsistent hours in existence which means I had to wait until a week later to drop them off, wednesdays being the only day they are open past 4 pm.
