Grand Rapids Ophthalmology - Standale

Dr. Andrew Wilke and his entire staff have my HIGHEST RECOMMENDATIONS!! ⭐⭐⭐⭐⭐ You will be treated with kindness and respect, while not rushing you to get all your questions answered, and to pick out those PERFECT👀 FRAMES!! 👓 Stop by and check them out!! You will be GLAD 😊 YOU DID!!!

This was such a horrible experience that I just ended up going to Costco and paying out of pocket for glasses. I have never needed glasses before and this was my first experience. I went to my own doctor and had prescription in hand. I called G.R. Ophthalmology twice to schedule appointment. I gave the gentleman all my insurance details and he helped me schedule an appointment at the walker office. When I arrived for appointment the person helping me was struggling to look up insurance on computer and eventually called someone else over but gave them bad information. Based on this information I was told I needed to go to a different location. I reluctantly went there, the manager and a worker there looked me up and said that I didn't need to go there and it could have all been done at the previous location. I decided to just go to Costco and purchase two pairs of glasses instead of using my insurance to get the "free" pair through G.R. Ophthalmology. I had no confidence in these people and they seemed confused and really didn't want to sort out their mistakes. At the end of the day, I think I'll be much happier with Costco frames/glasses and next time I'll just order online with another company. **Note the two stars ratings was due to the manager at different location trying her best to make right all the other issues, otherwise I'd rate it one star**

Recommend going else where! Called and told them my eye was getting worse my vision was now blurry. I called at 830 am Thursday to let them know. I called again around 2:30 to see what was going on. I was told the dr still hadn't looked at the message. She was going to send another one. It took until 11:38 friday for them to FINALLY call me back. I was in a lot of pain light sensitivity and now blurry vision. I was forced to seek medical attention elsewhere! Sad that this office is ran like this with zero care!

Never adjust my glasses, a co worker's husband was trying on his glasses before me. She adjusted his glasses, measured to make certain script was was correct place, asked if he was happy...she handed me my glasses with a great big smudge on them, and acted like I was expecting too much for her to wipe it off. Second time I've come here and received POOR customer service. Won't be back.

Fast and friendly staff, small office, and a timely visit made my appointment enjoyable. Dr. Wilke went far above and beyond trying to help me figure out my mid-40's presbyopia needs in multiple ways. He was very professional and courteous and did not seem rushed. I'll absolutely schedule with him at the Wilson office again!