Green Optical

February 2026 was my first visit to this center. I went in for Yag Capsulotomy OS. I have absolutely no problem with Dr. Matthew Hartman. He is great. My cataract surgery, which Dr, Hartman did at another location, went very well a few years back. When I came into the Green Eye Center, I had no idea what to expect regarding the procedure. I have never had it done. NO one explained anything to me. I waited for a long while and then I saw Dr. Green and waited a while and someone called me and I went to another section of the center and paid $66.28, which they said was an estimate of what they thought my insurance would not pay. I waited a long while and then they told me to go to the surgery center. I waited a while in their waiting room and then they sent me back to a room with beds. I'm assuming that this procedure will be done lying down as was the cataract surgery since they sent me to this room...Again, NO explanation. I still have NO idea why I was sent to that room. Then I was sent back out to the waiting room. Then we waited forever. I went in a room and sat at a machine like I do when i go visit my regular eye doctor. I'm assuming they are measuring my eye, checking pressure, whatever. NO explanation. Then Dr. Hartman came in, sits on the other side of this machine, and it took literally less than two minutes to do whatever he was doing, because I had NO idea. So i go back out to the waiting room thinking I still need to go back to the other room with the beds!!. Then someone at the desk (in the waiting room) tells me the procedure has already been done. Totally ridiculous...I felt ridiculous. NO explanation...communication from the people that work there. So, a month or so later, I get my information from my insurance and everything was paid for, except $33.03. So, remember, I paid $66.28 on the day of my visit, so the Green Surgery Center owes me $33.25. I start getting texts and emails starting in June that I owe $33.03 first to the Green Surgery Center and then after calling, i started getting text that I owe $33.03 to Dr. Hartman. I have called numerous times, and they say, yes you do have credit. I'll get this fixed and we will send you a check. I've replied to the text, etc. but the text started back, so then I went to Green Surgery Center. They said they don't do the billing and that i will need to call the number I've already called numerous times!!! In fact, the lady at the counter was not very friendly at all about it. I've been keeping my cool, all this time and after I went to the clinic i got an email that it had been fixed. So today, I'm losing my cool, because the texts and emails have started again! I WILL NEVER GO BACK TO GREEN SURGERY CENTER, again. Such a BIG MESS and a HUGE run around! Sorry for the book, but I've had it. DON'T GO TO GREEN SURGERY CENTER, ON LONE OAK IN GALLATIN, TN.

Dear Green Eye Center, This is the only way I can reach you. Phone calls and emails, text messages dont seem to work.I am highly disappointed in this office, very poorly run. On my first visit , the receptionist told me what I needed to pay, and I wrote the check and handed to her. I have the copy of the check that shows Green Eye Center cashed it. They sent me an email that I owed what I had already paid. Im old, retired with not much money to live on. Im certainly not going to pay you twice for the same service. I sent numerous message asking for a reply acknowledging they received the info., Never got a reply and never got a call back from all the voice messages I made. Dear Doctors, Wake up !!! Is this how you want your office run ? I have lost all trust and will cancel my scheduled surgery and hopefully find a group where I can speak to someone when I need to. I myself have worked in a medical office over 40 years. All I can say is Thank God we didn't treat patients with such little respect. I know it's a differant day, but ultimately this is not hurting the employee, but it is hurting the practice and the physicians name. PlEASE correct my statement and credit my account for the amount I paid you the day I was seen. Thank you

I asked for an appointment for an ophthalmologist because I was afraid my retina was detached. Following my appointment with Dr. Counts my receipt indicated he was an optometrist, someone who deals with diseases of the eye and prescriptions for eye glasses. I immediately made an appointment to see an ophthalmologist where I was evaluated and it was determined I needed laser surgery to repair my retina. I sent this information to Southeast/Greene Eye and never received a response.

After being with Dr. Couts for a few years now, I feel like he took the vision out of my left eye. I had scratched my cornea and he gave me drops that when I got home I looked at and realized I was allergic to two of the ingredients and he said it would be okay. Well after a bad reaction to the drops I went back and he gave me other drops. Well now I can't see out of my left eye so I don't recommend him. Very disappointed.. and not very caring.. beware.. going on 7 weeks now

I had a surprise issue with my eye this morning and Dr. Green’s office was kind enough to squeeze me in last minute. The whole experience was fantastic. Everyone was so kind and Dr Couts explained everything since I’ve not been to an eye dr ever and I was freaking out already. By the end of my appointment, my bf set up his next eye exam with them because they were just so wonderful.