Sumner Eye Care

I was happy with the services and glasses, but a YEAR later I get a bill for $1000.00. I paid in full at the time of service. Called the office when I got the bill and did not hear back. fast forward to today. I called the office and was told to call the billing company who sends out the statements. She could not even provider me with a phone number. So glad we switched eye docs.

Highly recommend this eye care group. Had a great first visit and everyone was very professional and courteous and my wait time was very short from check in until I was escorted back to the examination room.

This was the only office that made time for me with an emergency situation. Even though they were fully booked for the day, they proceeded to give me a thorough exam and dilation to rule out something worse.i appreciate their time, professionalism and kindness.

Absolute worst experience of any eye doctor practice in my life!!! We did have two nice people over in the area that fit you for the glasses and then upsell you on all of the other stuff. Scheduling at the front desk was rude. One time we came in they squeezed us all in into two appointments super efficient. The next time they made us split our appointments up over several days, even if we were willing to book 3 months out. Horrible frame selection This is also the first eye care center I have seen that will not let you order a pair of glasses. You have to take all of their used ones they have directly off of their shelves that’s been on everybody else’s faces. I am a family of five we purchased five frames with great insurance left. Almost one year later, both of my daughter’s premium frames have fallen apart And their main hobbies are book reading just to give you an idea of their activity level lol I called back down to Choir on the warranty that I have always received with every pair of glasses, but this is my first time at Sumner, Eye Center. They looked me up in the system and said that I didn’t purchase any warranty!!!! They never offered me any warranty and told me that I am basically up the creek without a paddle. They did tell me, though that they see I have new insurance and they would love to go ahead and get us scheduled for another nightmare session at their facility to which I said absolutely not and never again! These places are starting to become like the quick lube and tune oil, change places. If you don’t order all of the scratch coatings and the glare coatings in the stands in the bags and everything that they can mark up the cost nothing and charge you $1 million for then your Service level on almost becomes peasant status. Take your hard earned money somewhere else

I had an eyeglasses emergency and the whole team went above and beyond to ensure I had a.new prescription in the least amount of time possible.