Gro Optical

Just the facts. Checked in around 4:10pm for a 4:40 appointment. At 5:31pm the same lady asked me if I had an appointment. I stated yes, a 4:40pm then she proceeded to tell me that I didnt check in, when I checked in with her. I can understand having to wait if a doctor was busy, but I didnt appreciate the fact not only did she check me in and told me I was early, but to then suggest I didnt check in. Dr was great great, no complaints, counter service was not professional. I was the only one in the waiting area for the majority og the time.

So disappointed. I brought my mom in this morning for her yearly eye appointment. I got several confirmation texts and emails reminding me that the appointment was in Grandville. I even pre-registered online. We walked in to the appt this morning only to find out her Dr. is in the Holland office today and nobody told me. I even took time off from work to take her in. Now I have to take yet more time off to take her to a rescheduled appt. I would take full responsibility if it was something I missed, but there is nothing I did wrong. Come on, Do Better!!

This place is a mess! Will be reporting to the BBB for insurance fraud! They try and double bill procedures until you call them out on it. Billed us twice for being a new patient 150 each time! I have never been charged at any other eye doctor or any doctor for being a new patient! Then when they billed they entered the numbers wrong and still wanted us to pay the full amount! Also tried to bill for a test that we refused to have. We thought this place would be better than RX but it’s not at RX are bill is zero due to us have the best insurance. Lens crafters is amazing and no new patient fee! And our bill was zero here it is 450! Not to mention I was in the middle of an exam and some lady came in late and they wanted to push me to the side because she was running late and start her exam just ridiculous.

Treated my grandfather great when he was alive- however he died and they don't have a way for me to leave a message to cancel his upcoming appointment, I work during their open hours and can't make a phone call. No phone answering machine or message service available, tried to cancel online and through their automated texts. So, they are decent, but definitely need a way to leave non-emergency messages.

I’ve been here quite awhile, I nvr miss appointments unless, I couldn’t get a ride for eye dilation &, In last 12 months I’ve had literally 6 various surgeries & a major back surgery coming up. Only Recently, have I missed appointments.. most w/ calling you. W/ that being said, I Should NOT, be “Dropped” as a Patient! (I was told this was a possibility, by operators who don’t know me from in-office visits) Beyond that, the ppl, customer service, is spectacular & beyond expectations, & I’m loyal to All Drs & offices like this! (So, 5 STARS for the Office staff, I marked 3 only for operators), Sincerely, L. Witte