Gulf Coast Health Center

I would like to file a formal complaint regarding the medical care my father received at this clinic. We took him in for diabetes-related lab work, and later returned to have the results explained to us. The person who attended us — I am not sure whether he was a licensed doctor or only a nurse — showed very little professionalism and knowledge while explaining the treatment. After informing us that my father has diabetes, I clearly asked how he was supposed to take his medication, since he had previously been taking half a pill. I asked whether he now needed to take a full pill or what changes needed to be made to his treatment. The only response I received was: “I would imagine so.” I believe that is not an appropriate or professional response for something as important as a patient’s health. We expected clear and confident medical guidance, not uncertain or improvised answers. In addition, the customer service was terrible from the front desk staff. The receptionists were rude and unhelpful. The facility itself was dirty, poorly maintained, and falling apart. It is important to point out that this clinic is not free — they charge for their services — and despite that, the care we received was extremely poor. Honestly, I would not recommend this place to anyone.

I literally went in at the beginning of August because I was not feeling well I was supposed to come in on August 25th to hear my results which I don’t have anymore because I waited so long for my results. I wasn’t able to come in and since I thought it was results I called and I ask the lady if she could tell me them over the phone and she just hung up on my face (two times) if it’s for safety purposes then tell me I will have to reschedule and come in don’t just hang up on my face. This is bad customer service I am literally so mad never coming back here again

Dr. Manuel was so compassionate, patient, informative, and kind. Unfortunately, the ladies at the pharmacy AND AT the check-out window are the some of the rudest professionals I have ever laid eyes on. They act as if we are burdens to them. They lack public communication and guest relation skills. No eye contact. No smiles. Not helpful. They act as if they are sentenced to community service working there.

I haven't walked into the building. First off there's a website to schedule an appointment which obviously does not work because I was never able to schedule just re routed back to the main page after several attempts. Then when I actually called the number listed someone asked if it was for the Port Arthur or Jasper office. which I chose Port Arthur and then I was "transferred". We'll my timer is now at 21:53 I have been waiting to speak with someone and I waited this long because I was driving and had nothing else to do and now writing this review since I have arrived at my destination. Let's not forget the breaks in the music and the "this call may be recorded for quality assurance" or whatever it said and the times I did hear background noise for a split second only to still not get my call answered. Extremely unprofessional.

The worst wait 2 and 3 hours after your appointment time and Dr. Thigpen you never know what site she's working from. 20 years I saw Dr Villegas there he's great Dr Thigpen let my health suffer and she has a bed side manner of a pitbull.