Gulf Coast Optometry

Walmart Roanoke VA Valley View Sylvia and Elisa were very helpful today ordering my new RX lens and frames and flip on shades. They were friendly, professional, knowledgeable, and resolved any issues I had with my glasses and helped provide good pricing and quick delivery. Thank you!

I needed to get my frames adjusted during COVID quarantine, so I called ahead to make sure that they were open and were able to adjust frames. Kylie, the manager, said they do adjustments from 9-5 Monday through Saturdays, but we would have to wear masks which was fine. They do not charge for adjustments. We arrived at around 4PM and had to call the phone number on the door because the door was locked. Kylie answered and she was able to help us. She put on gloves, took our temperatures, and let us inside. Then she asked me what was the issue with my glasses and did a quick check of how my glasses were sitting on my ears. She adjusted them and gave them back to me to wear and reassured me to take my take because she understood that typically you'd have to wear your glasses for 5 minutes to actually see if it fit. We went back and forth a bit before my glasses were comfortable. Kylie is so attentive and caring! She is so sweet and her customer service is wonderful. I highly recommend getting glasses or any adjustments here if you can.

I have gotten all of my glasses here for the past 5 years. The frame selection is great, they have so many cute choices it's always hard to pick just one. Vanessa is super helpful and always helps me choose the perfect frame. I always get so many compliments on my glasses. Everyone is friendly and knowledgeable. I highly recommend this optical.

The staff at the Walmart Vision Center at Valley View are amazing! They were very attentive. Kylie especially made our visit there one to always remember. My sons glasses were eaten by his sisters puppy. And, as many of us, new glasses just were not in the budget that week. When I explained this to her, she asked me to wait just a second. She came back with a voucher to help us pay for his glasses. Thank you Kylie, we sure do appreciate it!!!

I walked into the Vision Center 15 minutes before closing at 7:45 p.m. last Friday Night. It was the last day I had to use my vision insurance before the policy year expired. I'd already missed the closing at Sam's Club because I had the closing time wrong. The first thing I noticed as I walked in was that there was only one employee, she glanced at her watch. I thought oh no she's ready to go home. I'm sure she was but she never let on other than that slight glance at her watch which I'm sure wasn't meant for me to notice. If I've ever had better customer service I don't know when or where. Vanessa was amazing! She advised me that if I was a member of AARP I could get a 30% discount. She patiently waited while I joined up via my smart phone. Vanessa spent the next hour with me advising me on lenses and frames including what looked best on me and what in her opinion I would be most comfortable in and happy wearing over time. Even though I had kept her way beyond closing when I asked, could we talk sunglasses she didn't even flinch. Do yourself a favor and go see Vanessa at the Walmart Vision Center at Valley View Mall.