First, Dr. Lim was wonderful. I was told my new frames wouldn't be covered under my insurance until next year. I was told I could bring in frames and they'd replace the lenses. I brought in the frames. The lab broke them! It took WEEKS to get them back. I called and the lady behind the fitting desk area was rude, even over the phone. I thought it was just one occasion but no. Each time I called the condescending and abrupt way she communicated made a bad situation worse, on top of money lost having to replace the expensive frames out of pocket. So on top of frustration, time lost, and money, this lady...I will not be back. Again, Dr. Lim was awesome but the lady...
Helen Lim Vision Center
About
Helen Lim Vision Center serves patients in Memphis and the surrounding part of Tennessee from its office at 4064 South Plaza Dr. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses and contact lens fitting. Insurance accepted includes VSP, EyeMed, Spectera and Aetna Vision (10 plans in total). Doctors at this practice include Marion Flowers, OD, Nadia Khan, OD and Helen Lim, OD. The optical carries 36 frame brands. It is open 5 days a week. You can walk in without an appointment. Call (901)345-8464 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
4064 South Plaza Dr
Memphis, TN 38116
Get Directions - Phone
- (901)345-8464
- Languages spoken
- English, Tagalog
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 8:30 AM – 4:30 PM |
| Tuesday | 8:30 AM – 4:30 PM |
| Wednesday | 8:30 AM – 4:30 PM |
| Thursday | 8:30 AM – 4:30 PM |
| Friday | 8:30 AM – 4:30 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 61
Love Dr Lim but her staff in the back are just so unprofessional. No can of customer service etiquette none whatsoever. I will be looking into finding somewhere else to have my exam done. Dr. Lim your employees can be your rise or your down fall of your business.
I have been a regular customer for 15 years and love the service I receive. The staff knows my style and always help me picks the perfect pair!!
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