I had a wonderful experience at Helms Family Optical. The entire team was amazing, knowledgeable, welcoming, and genuinely helpful. From the moment I walked in, the level of service and connection was superb. They made me feel so comfortable that it almost felt like I had known them forever, like visiting family.
Dr. Helms is truly wonderful. She is warm and kind and immediately puts you at ease. She takes the time to clearly explain everything, which made the whole exam feel relaxed and informative.
Shameka was incredibly helpful with scheduling my appointment and assisting with some insurance questions I had. She made the process smooth and stress free.
Gina helped me pick out my frames and I cannot say enough about how helpful she was. Buying glasses can be tough, but she was both knowledgeable and honest. She guided me toward frames that truly fit well and explained why certain styles would not work for my face or prescription. That kind of honesty and expertise made a huge difference and will help me avoid the issues I have had with my current glasses.
Overall, the care, expertise, and genuine kindness of everyone at Helms Family Optical made this such a great experience. I highly recommend them.
