Horizon Eye Care Group

I would give zero stars if possible. I have never had such a horrible experience at a doctor’s office. Dr. Bednarek was incredibly dismissive. He kept cutting me off instead of listening to my questions, insisting that he was correct when I was explaining MY vision issues. His exam was barely 2 minutes long. He asked about 3 questions and concluded the exam, which I have never experienced with any other eye doctor. The entire staff was also extremely rude and condescending. Instead of giving us a definite answer for our questions, they immediately shut us down when discussing switching frames and did not wait for the insurance’s response. It was only when we were about to leave that they explained the cause of the issue and told us they did not have an actual answer from the insurance. Why would they tell us no before even having a definitive answer, and why wait until the end of the visit to explain what we were confused about the entire time? They were trying to get us out as quickly as possible instead of actually caring to fix the issue. They also blamed not being able to see out of my glasses on me. Everyone was extremely unprofessional and rude. Will never be going there again, and I recommend you do not as well.

Very poor customer service from the staff. First time customer, had to follow up multiple times to schedule an appointment. The meeting with the doctor went smoothly but that was the only positive experience at this practice. Ordered a 6 month supply of contacts, when I went to pick up they had only a 30 day supply which they tried to pass off as a 6 month supply. Then when they acknowledged their mistake, Kim (front desk associate) advised she would call back later that afternoon or first thing Monday morning with an update. Never received a call, had to follow up ourselves at which point they said that we only ordered a 1 month supply with no additional explanation. When we asked for an itemized receipt, she could not provide, when we asked for a pricing list to verify their prices, she could not provide that either. Worst part, there was no ownership or responsibility taken for their mistake. Instead she made us feel like we were inconveniencing her by trying to understand what happened. Overall horrible experience and would not recommend to anyone.

Our whole family has been coming here for 3 years now, and we greatly enjoy having them as our eye care providers! My husband and I have 4 kids, and it has been as quick a process as it can be getting the kids in, fitted, and out the door. My glasses came in within 3 days--very quick service and prompt calling. They also called to remind me of appointments and didn't charge me when I accidentally missed a block of appointments. Very thorough in explaining how to select glasses and patient as we tried on at least 30 different pairs. They are a great eye care provider. Highly recommend!

Very Nice Doctor let me start there. Staff at first meet was polite. I waited 2 months for an appt , I went over everything via phone when I made the appt. So I was unaware that I would have to pay for a contact fitting . I did not have cash or a card on me when I asked if I could run to an atm or store to get cash I was told “ we don’t have time to wait on you to get $60” my son was also being seen and his appt was reaching an end. I had all 4 of my kids with me & I just felt no compassion, the short grey haired lady seemed to be more concerned with getting home than helping, eyes are important and for these appts to be scheduled so far out I just thought it was senseless to turn me away. Totally my fault for not being fully prepared but that was my experience.

Although I have been going to horizon for years, and they had confirmed my appointment, on top of having my ID on file. I show up and they say I can't be seen because I didn't have it on hand. I agree what many people say about their eyeglass part rude. Uncaring. My glasses even broke 2 days later. These people had me so upset and didn't care that it was hard for me to get there. I even asked why they couldn't use my I D on file or why did they not tell me when they called to confirm, or even send out letters to your patients? Then the dr. Came out who I know knows me and said you just have to reschedule.I WILL NEVER RECCOMEND ANYONE TO THEM, and they better ALL hope no one treats their mom the way that they treated .e.