I felt compelled to write this review as I have seen a lot of very poor reviews about this place.
Firstly, Innovative Eye Care is incredibly efficient. The receptionist quickly checked me in upon my arrival. Although I gave them little to no information about my vision insurance, the receptionist had everything ready to go along with what my insurance covered.
My contact Lense appointment was scheduled for 10:40am. I was called back at exactly 10:40am on the dot by the technician. The initial exam testing with the technician took no more than 10 minutes. After running through the initial exam, Dr. Sarah Kenning ran through my results with me, asked if I had any questions, and continued to assess my eyes with a different set of exams. She was very pleasant and eager to address any concerns. Although I had no concerns as I was there to simply get my contact prescription refilled, she gave me the impression that she genuinely cared about her patients and wanted to ensure that I was happy with my visit.
Once my appointment concluded, Dr. Kenning walked me back to the front so that I could order my contacts and close out payment. I sat down at a chair in the front in which I was greeted by a very nice man. This process was so EASY! He did not question insurance, tack on additional charges, etc. First, I asked for a 6-month supply of contacts, thinking this would cost a pretty penny. However, he notified me that the contacts were covered by insurance as part of the allowance and a 6-month supply would be completely free to me. I then asked how much a yearly supply would cost. He was very knowledgeable and quick to answer as he had all the numbers already worked out and ready to go prior to sitting down with me. My bill came to a total of $200 after insurance, which included the yearly supply of monthly contacts plus all exams/testing. This cost seemed very reasonable to me. I was expecting a higher bill quite frankly.
I would recommend Innovative and will be back next year!
