Insight Eye Care

Our first experience was wonderful, we recently moved to the area and was recommended to the clinic due to my daughter’s special eye needs. The next appointment, the clinic was busy so there was a lot of waiting, not my favorite but life happens. Then i had to pick up the contacts and found the glasses they said they shipped to get my prescription hadn’t been shipped yet (over a week later) again accidents happen. Then I ran into issues with my contacts, they scheduled a faster follow up, seemed like great service until I got there. After waiting over 20 minutes I needed to leave, I asked about the glasses I ordered a month ago and never recovered a call about, they said the glasses were in the back but would not go get them. And said I needed to wait for a different staff member. I don’t know where customer service has gone, but if you have a patient coming in they shouldn’t have to ask you to provide the item they purchased. You should have it ready, and if it isn’t, all staff should be well trained enough to find a ready to go item. We will not be back. Update: i asked for my future appointments to be cancelled two days ago. Today I got a reminder for my appointment again no one answered when I called so I left a voicemail asking for all appointments to be canceled. After reading more reviews, it seems like the consensus is the same, great doctors, and a front desk that changes the whole experience for the worse Update: just go to Oshkosh it is amazing

Dr. Beers goes the extra mile to make sure that your prescription is really dialed in. She’s a great eye doctor. The front desk woman has horrible people skills and a very off-putting attitude, other members of staff are not friendly also. The front desk woman in particular is easily flustered and has seemed annoyed every time I’ve interacted with her. Tonight, after getting my prescription a month or two ago, I stopped back in to look at frames. Easily-annoyed / rude desk lady was speaking with another customer when I walked in. I walked past the front desk into the frames area and began looking at options, when another male staff member approached me and said “Hey, you know she (grumpy desk woman) was talking you when you walked in and you ignored her, that’s pretty rude wouldn’t you say?” #1) she had another customer in front of her that she was helping and speaking to when I walked in. I had no clue anyone was speaking to me. That’s not reasonable to assume that if you’re in the middle of a conversation with another person, that I should be on alert that you may need to break that conversation to accost my peace as a penalty for entering your conversational proximity zone. #2) that’s ridiculous to assume the worst in a customer, that I’m trying to slight the front desk woman by ignoring her maliciously for absolutely no reason. Approach me and say “Hi sir, we have a policy that you check in prior to looking at frames” if that’s the case and just let me know she was trying to get my attention. #3) that’s a ridiculous policy but I apologized anyway even though I did not hear her and walked back to the front desk to see what she had been trying to say to me. I was told that I needed to wait my turn as she was with another customer at the time. This happened at 5:45pm. They close at 6. So I had a member of staff approach me pretty…. Assertively….. to call me rude for not noticing the front desk woman yapping at me while I tried to walk in to look for frames. I then walked back and was held up when I only had 15 minutes to shop before close anyways, to wait for a now visibly shaken and irritated front desk woman to arbitrarily check me in when I needed absolutely no assistance from her or other staff members at all. This took another 5 minutes or so out of the short window of time that I had that I was trying to shop efficiently with. I’m not really sure, it felt like a twilight zone experience but I do know I struggle with desk staff every time I’m in and everyone that I interacted with tonight was very rude and I did not do or say anything at all to cross any of them or behave in any manner other than kindly and professionally, and came in looking to conduct business in a normal and decent way. The Oshkosh folks are way less weird.

I just had the pleasure of speaking with the receptionist at your Appleton location, and she deserves a review all her own—what a gem! She instantly put me at ease with her kindness and reassurance. Not only did she help, but she also genuinely lifted my spirits—talk about going above and beyond. Employees like her are rare and truly make a difference. She’s a one-in-a-million!

Insight is absolutely wonderful in my opinion! I have special visual needs, and insight has continually been very responsive to those needs. I feel like part of the family there, and know that they are always going to do their very best to take care of me! knowledgeable and caring, what more country you want

I have received several eye exam's here, the doctor's have always been great. The front desk receptionist has poor customer service. Her body language suggests she's easily annoyed when being asked or providing answers to simple questions. She doesn't make me feel welcomed at all. Lost a customer.