InVision Eye Care - Merle Hay

The doctors are great. Under the new owners InVision they are no longer allowed to submit claims to a Medicare supplement and a Vision plan insurance. I was told if they completed what use to be a routine exam they would no longer would discuss cataracts or any other condition that I have had. So, I can either choose to go through vision insurance and not get any discussion of eye health and pay $10 or choose to have the doctor talk to me about my health and pay $175.00 for the exam. This was routine exam to get new glasses.

I absolutely love this place. I have literally been going here for more than 20 years and all of the doctors are wonderful. But to be honest, it’s the front staff that absolutely rock. They are kind, considerate, professional, Take the time to answer all my questions, and really make this place shine. I have no issues with my eye appointments they go smooth and efficient. Always on time. Hands-down stellar

Want to thank Dr. Kermermer for the exam last May as I was developing cataracts then and he put my mind at ease! After moving, got both cataracts removed and amazingly my vision went from 20 300 in one eye back to 20 20. So I really don't require glasses now! Thank you, again!

The appointment I had today actually left me speechless. Normally, I see either dr. Krammers and my experience is nothing short of excellent. They were out today and I saw someone new and WOW. I don’t understand why you would be in a career where bedside manner is everything if you can’t treat your customers with basic respect. I was talked down to. The appointment was so rushed and every question I had was disregarded. As if she just wanted me out of her office. I understand doctors have a set amount of time with their patients, but she only met with me for 5 minutes tops and then rushed me out. I’m just shocked. I don’t recommend seeing anyone other than the Krammers. And I can’t even tell you who to avoid because she didn’t even have the decency to introduce herself.

At first I was going to give them one star. The doctor I saw had no personality, was rude, and talked down to me. The prescription she gave me for contacts left me with worse vision than when I arrived. She told me I needed to "let my brain adjust". I went back 2 days later and explained my situation to the receptionist. She immediately paired me with Katherine, a different doctor. In 5 minutes she knew what the problem was, said it was a simple fix, and changed the prescription. Katherine is a rock star at what she does and is very knowledgeable. I give them 5 stars based on my return visit. I will be back!!