Issaquah Eye Care

Doc went so fast with the eye exam and didn’t even wait for me to process the letters I was seeing. She seemed super rushed. I’m suspect I even have the correct prescription as a result. She also blew through the fact that I was really suffering from red eyes and they seemed dry and didn’t take the time to actually diagnose or refer me to a specialist. I wouldn’t use Pearl Vision again. They also didn’t have paper on the chin rests or any indication of wiping it down but the technician sure took care of himself with a pump of purell. The sales pitch of looking at glasses wasn’t appreciated either. If a patient wants to browse they will. I didn’t have a problem saying no thank you but someone else might. I’m giving Pearl Vision two stars because they were polite. I think they just need some challenging feedback

I was impressed with Dr. Kim and her knowledge of Optometry. In addition to having perfect people skills she explains everything so I can understand the complete exam. The front desk staff seemed very busy and not as welcoming as I would have preferred and seemed to struggle a little in getting the correct insurance information. Katie, who so wonderfully and thoroughly assisted me in frame selection, made the process informative, detailed and smooth. She is a valued asset. Overall, I am very pleased with the Pearl Vision team and will continue to trust them with my vision care,

The exam was fine. What really irritated me is that when my husband requested a note from the doctor indicating that my son does not have eye issues or dry eye for an accutane prescription, the doctor said they have never provided this and therefore would not. After further phone calls trying to get the letter without success, the dermatologist appointment was a giant waste of time in which I was charged and I now have to reschedule. I then went to your office to request the letter in person and the person at the front desk who I requested the letter from asked if this was for an accutane prescription. So clearly your office has provided this in the past. Please train your doctors on customer service. Even if they have never provided such a letter, I'm not sure what risk there would have been to provide something they confirmed as part of the exam.

I’ve been a loyal patient at this eye care office for ten years, but after my recent visit, I will not be returning. The doctor’s service was fine, but the front desk experience was extremely frustrating. I was incorrectly charged for a contact lens exam, even though my insurance covers it. When I pointed out that the patient exam form clearly stated a 15% discount should be applied before the $250 allowance for the exam and materials, the staff argued that the allowance only applied to contacts and that insurance wouldn’t cover the exam. However, my daughter had the same exam under the same insurance just two weeks ago and wasn’t charged (both doctors are in-network). Now, I have to go through a reimbursement process. This inconsistency and unwillingness to acknowledge the policy left me extremely disappointed. Unfortunately, they have lost a long-time loyal customer.

From the minute I walked in the door, I was greeted and she quickly took all my new patient paperwork. The Dr was so friendly and made me feel comfortable. She was very thorough and showed me everything along with an explanation of what I was looking at. They also did not try to upsell me on their prescription readers. Really glad I chose this for my first eye exam in yrs