Klahanie Eye Care Center

Took my daughter some time ago. Would absolutely NOT recommend. Zero stars if I could. My daughter had just had a full eye exam done with a different doctor. The exam had been done within 20 days of us visiting here. The doctor we saw tried to dilate my daughter’s eyes WITHOUT ASKING ME, mind you. And then seemed perturbed when I absolutely declined. Dilation is outdated; it was unnecessary contextually; and has anyone read up on what’s in those liquids?? We’d just had a full exam done 20 days before and had a simple follow up question. When I declined that for my daughter, the doctor’s entire attitude visibly changed. And she never sent me the referral she promised afterwards. Seemed like she just wanted to dilate my daughter’s eyes for the money. Again, the doctor’s entire demeanor changed when I said no to dilation. My daughter had just had full Optomap retinal imaging done less than 30 days prior. Which I stated. And had the results with me. It was redundant and unnecessary. And she did not ask me if she could dilate my daughter’s eyes.

Dr Paula saved my eyesight by recommending a follow up with an Optician. I was able to reduce my correction from 20/50 to 20/25 with additional care. Thank you Paula! I can see again!!!!

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR Hakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation — the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: • the frame was purchased overseas just days earlier • it was difficult to replace • it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven — one side installed properly while the other is visibly warped — which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: • refused monetary compensation • offered only store credit under an “insurance” fee (this limitation was never disclosed before service) • attempted to shift responsibility to a third-party lab • minimized the damage by saying the frame was “still wearable” • later claimed the frame was “old/used/out of warranty,” which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim — he was not the person who assisted us that day — so we don’t know where the “used frame” story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame — and confirming they could safely perform the service — the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That’s unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

I have been to both the Issaquah - Klahanie and Bellevue - Lakemont locations of this clinic. From the assistants to the doctors, everyone is kind and professional. I get an eye exam every year, and the one I had here was the most comprehensive, careful, and detailed I've ever experienced.

I visited Klahanie Eye Care Center in December 2014 for an eye exam and to buy some new frames. I was very pleased with every aspect of my experience. For my eye appointment, the doctor was on time and efficient, but without making me feel like she was rushing to see her next patient. The people were genuinely friendly, helpful, competent, and well versed in my insurance plan. The store is nice, conveniently located, and has an impressive selection of frames. Lyndsie assisted me with frames and lenses. She was exceptionally helpful and patient, and she helped me choose frames and lenses that suited my needs and budget, without trying to upsell me. Overall, I had one of the best experiences that I've ever had with *any* health care practitioner, and I recommend them without reservation.