Jackson Eye Associates OD

My nosepiece got lost in the shopping today at the monkey junction store. Per chance I ask if they could help. Have never met a more customer oriented staff on all levels. Almost brought me to tears. All 3 women were just wonderful Thank you thank you. Consider this your next optical option. Can’t go wrong with this stafff

I sat in the exam too for 40 mins and the doctor only had one patient. No one check on me or gave me updates, mind you, this place was dead slow....including the doctor.

I had an appointment at the Monkey Junction location today and I was truly impressed by the kindness and professionalism I experienced here, as well as the very high quality eye exam. Every question I had was answered with patience, and I never felt rushed. The combination of excellent service, great pricing, and genuine care is outstanding. Special thanks to Dr. Van and the receptionist Laura—they both went more than above and beyond to make me feel comfortable and listened to. It was very clear they truly had my best interest at heart. I'll definitely be returning, and I highly recommend Jackson Eye Associates if you're looking for a great eye exam at a great price! Thank you both again!

I feel that an adequate exam was not performed by this facility. My experience : On May 25, I experienced sharp pains and blurred vision for 20 minutes. It had been a couple of years since my last exam, therefore, I scheduled an eye exam at the Yopp Rd center and was seen on 6/19/2025. (This was not the same optometrist who was there before.) The young girl was having difficulty getting adequate pictures of my eyes. Upon seeing the Dr., I explained the experience I spoke of previously, to which he stated if it happened again to contact my primary Dr. He preceded to do the eye exam, and stated that my eyes have not changed much since my last examination (2 years ago). I was aware of cataracts developing from my previous appt with a different optometrist, however, there was no mention of the cataracts in this exam on 6/19/2025. I received my new prescription on 6/24/2025, and I continued to have difficulties with my vision not being clear, even with the new prescription. After a knot developed on the temporal artery, I went to my Primary Dr. as suggested by the optometrist, she was concerned that I may have a condition known as Giant Cell Arteritis, and prescribed me prednisone and referred me to Wilmington Eye. 8/8/2025, I was given a thorough exam, several scans before and after my eyes were dilated, it was determined that I need to have cataract surgery on both eyes. The good news is that the prednisone is working at keeping the optic nerve from swelling, the bad news, I need to have cataract surgery in both eyes. I now have new prescription glasses that will no longer be needed after my surgery is completed. If anytime you have an examination and continue to experience problems, please get a second opinion. We get one set of eyes. Updated 8/14/2025 after your response: The email address is under my husband's name, therefore I can understand not being able to find my record. My name is Rebecca King and I was seen at the Yopp Rd. store location on 06/19/2025. The purpose for my review was to share my experience in hopes that the situation I experienced can be used to improve the care of future patients. Thank you, Rebecca King

Funny ain’t funny , it’s meant for this place. Person in the front desk. She need to be fired her unprofessionalism beyond imagine.I called before go and she said (we can take you in as a walk-in if you came in here before 12 ).I was there 11:15 AM Waited for 3 hours. He took in two person before us while we are waiting in the waiting area .We said OK maybe they were appointments and then they took us in a room while we’re waiting in a room they took another 3 person on another room ( one after other ) it seems like our turn never comes around. after three hours later we have to walk out of there because I had a hip surgery. I couldn’t seat on that uncomfortable chair no more. stay away from this place as long as it doesn’t change the person who works on the desk because she stopped the doctor to come in our room while he grabbed the folder to come in the room, she stopped him and told him go in the other room to taking care of another person. This is just horrible experience, especially person in my condition. Go spend your money and time somewhere else. If they tell me, I have to wait for five hours I would’ve said no thanks making me an appointment and I’ll come back some other time instead of making me wait 3 hours to just ignore me with my surgery while I have my crouch right next to me.