The worst Walmart location in all of Northeast Florida. I have many examples so to save time. I’ll just highlight the last one from two days ago. My wife and I came in to do a simple return from an online order. It was a coffee machine and we were instructed online to simply drop off the unit at the store. We took immaculate care of the unit as it was damaged upon delivery and made sure to pack it back in the box exactly how it was. It was not used at all, but the unit itself was damaged so we had to return it. We arrived in the store and we must’ve walked by three or four employees without one single one of them, even looking at us. The store was chaotic. There were carts of go backs all over the customer returns area. When somebody finally came over to help behind the desk an older lady started complaining to her coworker about perhaps other employees right in front of customers and right in front of us. We didn’t even really know what was going on for a minute or two until we were next up in line. We were told we needed a manager approval to return the item because the item was a high dollar amount. The item we purchased was a little over $1600 completely understandable to get a manager approval. However, we are asked to wait. Well they served other customers. We must’ve been told two or three different times that the cost of the unit itself was too high. It felt a little strange having it been announced so loudly and in front of other customers. Anyway, after about 10 to 12 minutes of waiting, we were finally told by a team leader that the management would not approve of accepting the item. Even though we had just bought the item 2 days before it was clearly delivered damaged, we had even photos, and we had all receipts and return scan codes available and ready. We were simply instructed to drop it off at any Walmart store. We kindly asked to speak with the manager, who was giving the final order to not accept our return. Another four or five minutes went by, and we were told that the management would not come and see us, and that we were told that they could not help us. Thankfully, we got it resolved at another store. As soon as we walked into that other location, they simply took it in no problem. Thanks to Walmart for finally doing the return, but shame on us for going to Normandy location in the first place. Last time I’ll be going there for any reason. Especially if you plan on returning anything.
