John J Mielke OD

I have been going to this hospital for quite some time, and every visit leaves me very satisfied. The staff are true professionals who treat patients with care and attention. The hospital is always clean, comfortable, and has a welcoming atmosphere. I would especially like to highlight one staff member — Maral. She is very kind, responsive, and always ready to help. She finds an approach to every person, offers support, and explains everything clearly and calmly. It is obvious that she loves her job and performs it at the highest level. Every time I visit, I leave with only positive impressions. Thank you to the entire team for your hard work, and special thanks to Maral for her care and kindness!

My boys have been patients of Dr. Cook for nearly seven years, and we couldn’t be happier with the care we’ve received. The entire team of medical assistants have always been kind and supportive, especially Adriana, who has been helping our family for several years. It’s also wonderful to see so many familiar faces among the longtime medical assistants. We truly appreciate the excellent care and are grateful to be part of the CCHC family.

My daughter was very impressed with Dr. Angie Cook and her assistant, Adriana. From the moment we arrived, they were both kind, welcoming, and professional. Dr. Cook took the time to listen carefully, explained everything clearly, and made my daughter feel comfortable throughout the visit. Adriana was friendly, patient, and very helpful, making the entire experience smooth and stress-free.Thank you ☺️

I am truly grateful for Julissa and the entire team for making a positive impact every time. From the moment you walk in, you're treated with kindness, respect, and genuine care. Every member of the staff is welcoming, professional, and always willing to go the extra mile to make you feel comfortable and supported. I especially want to recognize Julissa. She is an exceptional leader whose compassion, professionalism, and dedication truly stand out. She consistently goes above and beyond to ensure every client feels heard, valued, and cared for. Her positive attitude and commitment to providing outstanding service have made a meaningful difference in my life. Julissa and the entire team have made every visit a positive experience, and I'm incredibly grateful for everything they do. If you're looking for a place where the staff genuinely cares about their clients and provides exceptional service, I highly recommend the Glendale location. They truly deserve five stars!

A few weeks ago, I contacted your center to schedule an appointment with a psychiatrist. Your staff collected my date of birth and other personal information and gave me an appointment. In the days leading up to the appointment, I received several text messages asking me to confirm that I would attend. I confirmed my appointment multiple times, including the day before. I was also sent a link to complete online intake forms. Because I am an albino with congenital low vision, completing these forms was difficult and time-consuming, but I still completed all of them. The afternoon before my appointment, your office called again to confirm that I would attend on June 16. I confirmed once more and informed the caller that all required forms had already been completed. However, on the morning of my appointment, shortly before 9:00 a.m., I received a call informing me that my appointment had been cancelled. The caller spoke very quickly and provided little explanation. At first, I understood that the doctor who was supposed to see me was no longer with the practice. Because English is not my first language, I asked whether I could speak with an Armenian-speaking staff member or an interpreter. I was told that this was not available. I then asked whether the problem was related to my Molina insurance. I was told yes, even though I had just been told that the doctor had left. Afterward, I called your office several times to understand what had happened. Each time I received a different explanation: • I was told the appointment was cancelled because the doctor had left the practice. • I was told your office thought I was looking for a primary care physician, even though I clearly requested a psychiatrist from the beginning. • I was told I needed authorization from my primary care physician, even though both my insurance company and my understanding of the process indicate that psychiatric services generally do not require such authorization. As a result, I am very confused by these contradictory explanations. I would appreciate clarification regarding the actual reason my appointment was cancelled. If my insurance was not accepted, why was this not identified earlier before I completed extensive paperwork and repeatedly confirmed my appointment? If the doctor had left the practice, why was I not informed sooner? I am simply requesting a clear and accurate explanation of what happened and why my appointment was cancelled on the day it was scheduled.