Kenmore Optical

While a small office, they are always ready with appts.. Dr Folgar gave me a complete examination and found an issue that no one else found! One stop shopping, examination, I picked out a great pair of designer frames, and a week later my new glasses were ready. Parking wasn’t too bad A++++

I knew Kenmore Optical was valid as soon as I saw the Prada poster in the window--walking up...dare I say I was excited? Anyways, as I walked in, Nick and two other delightful women (can't remember their names) greeted me with a welcoming energy. I had an appointment to get my yearly eye exam but was also walking in with questions, as I've been experincing some unsual pain in my left eye. Needless to say, I was open and receptive for a professional's advice. With that said, Susan O'Shea was stellar. Not only was she time efficient but she was actually providing knowledge behind why I was experiencing such fatigue in my left eye. Not my typical experience with opticians, unfortunately. In talking with Susan, she immediately uncovered untreated stigmatism in my left eye — I guess the last doctor I saw (a year ago) had overlooked this small difference and just decided to not do anything about it?? Susan relayed that she actually experiences a lot of clients who visit with this exact problem. It all relates back to improperly examined eyes. Above all, she was meticulous. You can tell she's eager to help be a part of creating change. Now, something I NEED to express is that the selection of eyewear is out of this world… What's even more insane is that Nick curates everything himself....so not only do you have a stunning range of options to choose from (Bottega, Tom Ford, Burberry, Ray-Ban, Prada....you name it) but the people who work there are here to help bring out that energy in what you're REALLY looking for. It's not just glasses, it's a new identity, and I don't say that lightlyyyy. Nick embodied this energy which made my day. Overall, I felt really good walking out of Kenmore Optical. Not only am I going to elevate my look with Nick's incredible eye for all things fashion-related, but I have conviction with my eye health. All people seeking medical assistance should feel this level of satisfaction! Thank you Susan O'Shea and thank you Nick; Cannot WAIT to rep these Bottega lenses!!

Love my first appointment here. Doctor Susan is amazingly patient and didn’t rush the process. She even helps me to choose my frame! Patiently telling me my insurance benefit! Beside that, love the choice of the designer frames. I choose my new gucci frame and had my contact lenses ordered !! Totally recommend

My appointment was at 11:15 and I was not seen until 30 minutes later. when the doctor was reviewing the cost of contacts, the way she described it implied that the price I was paying today was what the rebate actually is after you submit something through the contact company. It was misleading. When I shared that with her, she became stand-offish. When it was time for me to leave, I was confused because she never told me that the appointment ended. She just left the room so I had to go and ask if I was all set and she said with her back to me “yes, goodbye”. I have the right as a patient to ask clarifying questions about my bill and treatment. I also had my pupils dilated, and I told the doctor I had not had that done before. She did not give me any follow up directions about how I should continue the rest of my day, which I now know I should be wearing sunglasses. None of that direction was given. I had to call and ask. This made me feel like my treatment/care is not important. Communication was poor, my appointment started late, and I felt like an absolute burden being there. It was really uncomfortable and disheartening. I wish I had read reviews before booking. The tone of the replies to other customers giving feedback matches my experience to an extent. I’m sure I too became stand-offish in this encounter, but that is my reaction to how the office received me. This is a review of just the doctor, the other employees that helped me were very kind and helpful.

Updated review after owners dishonest response on review The owner continues to lie, including in her response to this Google review. The glasses she mistakenly ordered for me are ones I would never wear—they were completely the wrong style and frankly unattractive. Instead of admitting her error, she’s trying to gaslight me and avoid accountability. I’ve reported her to the Better Business Bureau for dishonest conduct and unethical business practices. Updated Review – Six Months Later This entire ordeal has now stretched into a six-month process, and it remains one of the worst customer experiences I’ve ever had. After all of this, they agreed to put my lenses into my own sunglasses and never mentioned any pricing or charge for it. Later, they added a surprise fee and refused to take accountability. The doctor gaslit me throughout the conversation and continued to deny responsibility. The owner is a gaslighter and liar who refused to speak to me directly after any of this, despite being fully aware of the situation. The only person who showed professionalism or kindness was Olivia, one of the workers there. She was pleasant, patient, and clearly doing her best in a very difficult environment. She’s the only light in that entire place. Original Review: If I could give zero stars, I would. I went in to pick up my $600 prescription sunglasses, and they were completely the wrong brand and style. This was after waiting three weeks because the first pair had supposedly broken in transit (which I only found out because I called wondering where they were). To make it even worse, the original frames I ordered weren’t even in the store. When I raised the issue, the doctor first admitted she didn’t remember what I ordered. Then she suddenly changed her story and insisted the wrong pair was what I had picked, which was clearly false. Instead of taking any responsibility, she refused to issue a full refund and only offered to let me choose new frames. She was incredibly rude throughout and eventually hid in her office while the student tried to help me, listening to everything but refusing to come out and deal with the situation. I spent over an hour there and left with no glasses, no refund, and no resolution. The poor high school student working the front desk genuinely tried his best to help, but it was obvious he was under the watchful eye of the owner, who stayed hidden in her office the entire time and did nothing to make things right. This is by far the worst customer service and business conduct I have ever experienced. I will be reporting this to the Better Business Bureau, and I strongly recommend avoiding this business at all costs. Save your time, your money, and your patience.