Kent Valley Optical

While the optician did his job, the customer service is lacking. My husband has a social disability and his doctor referred him to this office because they take Medicaid. The receptionist was fine, but the optician worked with haste I was concerned my husband wasn't ready for him to switch the lens slides during the exam because he moved them so quickly, he didn't make eye contact or smile either. When I went to pick up his glasses today he had the same downcast irritable attitude, and tossed the script on the counter asking me to sign it. I understand he may have a hard life and is dealing with things but body language, eye contact, choice of words, tone of voice, those things go a long way with making a customer feel appreciated and comfortable. The glasses took several weeks to arrive at the clinic but that may be out of their control. Overall the experience wasn't great, but optician did his job, and I'm hoping the glasses work well for my husband.

Truly a terrible experience for our friends who had to go here. One of the few places that accepts their insurance. The person at the front desk ignored them as they came in, was extremely rude and disrespectful to a timid lady and her son who just needed to get glasses. The lady at the front desk refused to help them and so she called us to help. As friends she put us on speaker phone and we were able to talk to the lady and basically convince her to help. She started by saying a picture of the insurance card wasn't good enough even though she had her prescription with her but refused to ask and just said she can't help her and can't help her. Truly awful business that obviously only exists because they accept government insurance and could really care less if you're there or not. Truly, if you have anywhere else you can go, go there. I can't imagine a worse experience than Kent Valley Optical.

The eye Dr. Is pretty cool. He's been doing his job for a very long time. I just seen him today and i was happy to see him. Show him some love. Thanks doc.

I am writing this for my brother, who picked up glasses yesterday. He is not computer literate. After many years of struggle, he is getting his life together under Christ, and eyeglasses are a huge deal for him and his life style, loving to read books. Here is what he frustratingly wrote " I was very disappointed in you service when I picked up my glasses. I have been saving for these as my insurance doesn't cover. You brought out the glasses and threw them on the counter, and walked away. You didn't make sure they fit or need adjusting, just like a coward ran back to your office out of sight. I had to ask the receptionist to bring you back out(she yelled back for you) and you shuffled back out, quickly adjusted them and repeated your turtle behavior by going back to your office. Such poor customer service. I have been looking forward to these glasses having spent years serving time, and you ruined the experience by your rude behavior. I felt like I was an inconvenience. "

Truly a terrible experience. I would never come back to the point i immediately said don’t place the order and I will go shop around. Their customer service is so disrespectful they lack class and manners