Horrible experience.
The appointment began with the doctor falsely claiming a new contact lens brand was the same as my preferred one, despite having my records in front of him. When I pointed out the discrepancy, he dismissed my concerns. He then ignored my history of issues with his preferred brand, such as the contacts rolling up and tearing. Instead of addressing these valid concerns, he insisted I use his chosen brand, even going so far as to claim I would "go blind" if I didn't comply. This was particularly alarming given my 20+ years of experience as a contact lens wearer. He also implied I didn't understand the complexities of contact lenses, which was both condescending and inaccurate.
Beyond the contact lens issue, the doctor made a hard sell for a $1200 treatment, promising it would restore eye moisture and eliminate "crow's feet," while claiming it was the "best price in town." When I declined, his reaction suggested he thought I was irrational. The appointment ended abruptly when he stated he wouldn't treat someone who "refuses to take care of their eyes," implying I was being negligent for not agreeing to his recommendations. He then said he would cancel the insurance claim.
As I was putting my old contacts back in, he made an unsolicited and inappropriate comment about "residue" in my contact case, implying I was unclean. To make matters worse, after I accidentally dropped and lost my origianl contact, he only offered a four-day supply of his preferred brand, knowing full well it would take me several weeks to find another provider. This leaves me without corrective lenses for an extended period, which is a significant inconvenience and reflects a complete lack of concern for my well-being.
Throughout the appointment, the doctor exhibited unprofessional and narcissistic devaluing tactics whenever I tried to ask questions or share my experiences regarding his suggested treatments and prescriptions. The supporting staff, however, appeared to be kind and professional.
