I visited Insight Vision on October 29, 2025, for a comprehensive eye exam. During my visit, I also paid for additional retinal screening and other recommended testing. I purchased polycarbonate single-vision lenses with premium anti-reflective coating and a $45 warranty, bringing my total to approximately $418. When I received my glasses, I immediately experienced significant vision problems, including double vision, difficulty focusing, headaches, and nausea. I promptly notified both the provider and the staff member responsible for fitting and measurements. I was repeatedly told to wait a few weeks to allow my eyes to adjust. Over the following weeks and months, I continued contacting the clinic because my symptoms were not improving. I first reported the issue in November and was later contacted again in March. Each time I reached out, I was advised to wait longer rather than being offered a solution. I have video recordings documenting my attempts to resolve the issue and the conversations I had with clinic staff. Throughout these interactions, I remained polite and professional. I was not demanding a refund. My goal was simply to receive a pair of glasses that worked correctly, a re-evaluation, or some other reasonable solution to address the ongoing problems. During one conversation, a receptionist told me that she “didn’t want to make this a problem” and that she was not going to “go back and forth” with me. This was frustrating because I was simply asking for assistance after reporting issues immediately upon receiving my glasses. Eventually, I was informed that nothing further could be done. I was also told that there was no documentation regarding my previous complaints. However, I had spoken with multiple staff members over several months who acknowledged my concerns and indicated that notes or documentation existed regarding the issues I was experiencing. As a result, I was left with a pair of glasses that I could not wear and that did not provide clear vision. Seeking answers, I visited another optometrist in town. After evaluating me, they informed me that the prescription in the glasses was incorrect, particularly in my left eye, where most of my prescription is located. They were able to provide me with a new prescription and glasses that corrected the problems I had been experiencing. Although I had to spend an additional $330 on replacement glasses, my biggest concern is the lack of accountability and assistance I received after reporting problems immediately. Patients should not have to repeatedly ask for help only to be told to keep waiting until it is too late to address the issue. I encourage anyone considering this clinic to keep records of their communications, ask questions, and advocate for themselves if something does not feel right with their prescription or eyewear. I have documentation and video recordings of my interactions regarding this matter.
