Dr. Alig's office was sold to another company and as such the rates have drastically changed for services I was informed today. My husband went for a routine eye visit, and was fitted for contacts as he always is at each of these visits. At no time during the visit was it disclosed that the fitting fee had drastically increased. He was told that the fitting fee was $105 and he had no choice but to pay it. I called to ask why this wasn't disclosed and the very unfriendly and unprofessional lady in accounting informed me that they do not have to disclose the cost of services before they are rendered, and proceeded to ask me if I inquired about the cost of additional tests needed when visiting my doctor. It isn't any of her business, but sadly for her there is a law that requires them to disclose the cost of services before they are provided. Make sure to request the cost of services in advance, as their costs have now doubled. After more than 20 years as a patient with Dr. Alig, I will be finding another vision provider. The rude employees and lack of transparency in services are both things that can be avoided and managed better. Rather than escalating a situation and calling consumers liars, they should try to correct the issue. If someone had visited my office for nearly 20 years, I would offer a discount on the fitting fee or to just waive it for this one instance. However, that is the difference in knowing the right thing to do and proving you are right. Today Lisa in accounting chose to prove she was right and ultimately lost 2 customers, which I am sure they will not care about nor miss. Edited to add that the generic response the office posted is just that. I called their office back 3-4 times to only have someone pickup the phone and hang up on me. I have emailed to request my husbands prescription and have not received a response, nor has anyone reached out to me. Nice try by their office to try and save face with a generic “We care about you” response.
