LA Grange Vision Center

I scheduled appointments for my daughter and husband for eye exams and confirmed how much the appointment would be. I was told we had a $10 co-pay for the eye exam, and then the person who handles the billing was explaining the co-pay for glasses. I explained that we just needed the prescription for their glasses, as we purchase from Zenni Optical online. I confirmed again that we would only owe a $10 co-pay for each of them. She was very pushy about purchasing glasses through their office, but I kept reiterating that we would not be purchasing glasses from their store. My 16 year old daughter went to her appointment alone because I was working and then my husband went later in the day to his appointment an informed therm he’d be paying for my daughter’s appointment. They then told him that the total owed was $98. He called to let me know, and that’s when they informed me that there was also a $39 payment due for a “wellness exam” for each of them. He went ahead and paid and I called back to cancel their appointments that the office had set for next year. The woman who answered asked why I was cancelling, I informed her that we would be moving to a different office, as I felt they had not been transparent with me regarding the cost of the visit. She began to argue with me and raise her voice. I had to stop her and repeat that I wanted to cancel their appointments. She was very rude about the whole situation and I feel like they were simply trying to get as much money out of me as they possibly could since we weren’t purchasing glasses through them. I would not recommend them to anyone!

I waited a while prior to posting a one star review, because the doctor is amazing and we do enjoy her services. However, the optical office is in shambles. They are constantly understaffed and surprisingly rude. They charged me for a year of contacts for only one eye. I only learned this when picking up the set I had purchased months before. Now, we have to purchase an entire year of the other eye due to their woeful lack of communication. One star, this place is circling the drain. Sad, because the doctor is top notch

I confirmed my insurance and everything was covered. I had frames already but the lady at the desk was insisting on getting frames with them because “not all glasses are approved for their lenses” anyways, I picked a pair of glasses. My insurance covered them 100% because I made sure of the price because I didn’t need frames but she was pushy about it. She added on so many extras to my glasses a few items she didn’t give me the choice but come to find out these were all optional… $189 dollars of optional. She told me my glasses would be ready the following Wednesday. I called Tuesday to check if I could pick them up. I was told No they were not ready check back the next week. I called that following week, no they were ready. I took about 4 weeks for my glasses if not longer. I went in grabbed them and left. She assured me that whatever she added to my glasses that was $80 something would reduce glare at night when im driving, the glare is terrible and night time is when I need my glasses the most. The glare is worse on these than my pair that doesn’t have anything added to them. She added some blue light protector to it basically everything that was insisted to be added to my glasses has caused issues… I won’t be back unfortunately.

I spent $1400 between my eye exam and three pair of glasses. By the way, I bought the frames somewhere else. It took one month to get them, and then only one of the three were correct. They sent them back. One month later and numerous phone calls unreturned, I finally got someone to meet me. One was STILL wrong. It has been three months. Phone calls are not returned. I’ve never seen anything like this.

I indicated on their form they asked me to fill out that I was covered by Medicare but discovered when I picked up the eyeglasses that they hadn’t used my exam coverage on the bill. They said that nothing could be done. It took three weeks to get the glasses.