LensCrafters

Tracy was amazing. His attention to detail and customer service is world class. Having someone that truly cares for an individual through passion and kindness is very rare these days so I was very thankful that he helped out my daughter get into a pair of glasses that she loves. We mentioned that we were going on a family trip to Disneyland and the window was tied to receive the glasses, but Tracy made it work and I’m truly thankful for that. What really made it feel special for me was the little drawing he left when we picked up her glasses “ a picture of Mickey Mouse “ because when my daughter saw it, their face is lit up and as a parent, that’s the best joy in the world. Tracy, I thank you again and keep up the World class customer service. Jesse Perez.

I walked into LensCrafters and always feel welcomed! I had one of the prongs on my nostrils Fall off by Tom Ford’s! Not only did they replace it for me. They did it with a smile and complementary! Highly recommend LensCrafters at the downtown Santa Rosa Plaza.

I was traveling for work and saw there was a Lenscrafter's in Santa Rosa. I was actually planning on traveling through Sacramento and have them help with my glasses lens slightly popping out of the frame on one edge. My vision got worse in my left eye and my retinal doctor was concerned. I showed him my glasses and asked if I got them repaired and used them for a month, if I could return to evaluate my vision. The gentleman at Lenscrafters almost was able to fix the issue but not 100%. He assisted me with a warranty return and will be mailing my glasses to me, saving me a 200 mile roundtrip! In about 6 weeks, I will be returning to get a new prescription from them. Might just get the Ray-Ban Meta's.

Decent eye exam. But trying to buy glasses after was a failure. Bob was at the counter on the computer, ignored me completely. As I turned to walk away he said did you need something? I had frames in my hand! I asked if the sale prices online were available. His answer was “you won’t be able to use insurance online” And that is not true. I really wanted to order these glasses and some sun glasses right away. I left and will never go back. Terrible service.

Ask for Susanne!!! The best most patient and informative representative. She helped me feel confident with my choice and helped explained the benefit of polarization with respect to my updated prescription and helped me customize my sunglasses pair of lenses. I highly recommend the friendly staff for free adjustments. I’ve had the pleasure of working with Tracy for those and he is friendly each time I come back for more tweaks to the fitting.