Costco Optical

On 12/2023 I put an order for prescription sunglasses, about a week later they called me to pick them up. They were done wrong, so they sent them back to the lab. After another week they called again and again they were done wrong, and again they were sent back to the lab and again they did not get it right. Last friday I requested a refund and they couldn't process it because the manager weren't there. Five times I went to them, a total waste of my time

Dr. Hall seems most interested in selling eye surgery; he gets paid for referrals, which he pushes hard. The glasses I had made had correct lenses for each eye, but were misaligned: together they did not work. The technician tried to tell me that my "brain did not work right." Good grief! Go somewhere else!

Good prices but they don't stand behind the product. If the frames break the net day, they won't do anything for you - no guarantee, no refund. Glacially slow service. Expect to stand around for a good long while.

He has been my Dr. for many years and he and his office do not make the contact process harder than it needs to be. He doesn't push you to buy glasses on the spot either or with them at all. Love his work.

I have now waited almost two months to get my delivery of contacts. After some time I called about delivery and was told the contacts were being sent But had to call back and the contacts had not been sent. This length of time, when I need contacts for sight, is unacceptable I believe. I shall not pursue eye care from this office again. I called today and shall await their call back.